MB-910 Describe Dynamics 365 Field Service Practice Test 6 — 15 Questions

Question 1

A technician uses a mobile device to view work orders, capture signatures, and update inventory while offline. Which Dynamics 365 Field Service mobile app capability ensures this functionality?

Accepted Answer

Dynamics 365 Field Service mobile app. Option C is correct because the Field Service mobile app includes offline capabilities. Option A is wrong because Dynamics 365 Sales mobile app is for sales. Option B is wrong because Dynamics 365 Remote Assist is for mixed reality. Option D is wrong because Power Apps mobile is a general app platform.

Answer

Dynamics 365 Sales mobile app

Answer

Power Apps mobile

Answer

Dynamics 365 Remote Assist

Question 2

A company wants to use AI to predict when a machine will fail and schedule proactive maintenance. Which Dynamics 365 Field Service capability should be used?

Accepted Answer

Connected Field Service with IoT and Azure Machine Learning. Option A is correct because Connected Field Service with IoT and Azure Machine Learning can predict failures and trigger maintenance. Option B is wrong because Resource Scheduling Optimization is for scheduling, not prediction. Option C is wrong because Customer Service is for case management. Option D is wrong because Dynamics 365 Guides is for instructions.

Answer

Resource Scheduling Optimization

Answer

Dynamics 365 Guides

Answer

Dynamics 365 Customer Service

Question 3

A field service organization uses Dynamics 365 Field Service. They want to ensure technicians have the correct spare parts before arriving at a job. Which feature should be used to optimize inventory?

Accepted Answer

Inventory Management and Pick Pack scenarios. Option C is correct because Inventory Management and Pick Pack scenarios ensure correct parts are picked and packed for jobs. Option A is wrong because Connected Field Service is for IoT. Option B is wrong because Resource Scheduling Optimization schedules technicians. Option D is wrong because Customer Service is for cases.

Answer

Resource Scheduling Optimization

Answer

Connected Field Service

Answer

Dynamics 365 Customer Service

Question 4

A dispatcher needs to see all pending work orders on a map and assign them to technicians manually. Which tool should the dispatcher use?

Accepted Answer

Schedule Board. Option B is correct because the Schedule Board is the primary tool for manual dispatching in Field Service. Option A is wrong because the mobile app is for technicians. Option C is wrong because Power BI is for analytics. Option D is wrong because Customer Service Hub is for cases.

Answer

Field Service mobile app

Answer

Customer Service Hub

Answer

Power BI dashboard

Question 5

A company using Dynamics 365 Field Service wants to enable customers to schedule their own service appointments through a portal. Which solution should be used?

Accepted Answer

Customer Portal (Field Service). Option B is correct because Customer Portal allows customers to self-schedule appointments using Field Service capabilities. Option A is wrong because Power Pages can create portals but requires custom integration. Option C is wrong because Customer Service is for agent-led interactions. Option D is wrong because Power Automate is a workflow tool.

Answer

Power Pages custom portal

Answer

Dynamics 365 Customer Service

Answer

Power Automate

Question 6

A field service organization wants to use Copilot to help technicians find relevant knowledge articles quickly while on site. Which feature should be enabled?

Accepted Answer

Copilot in Dynamics 365 Field Service. Option D is correct because Copilot in Dynamics 365 Field Service provides AI assistance to find knowledge articles and answer questions. Option A is wrong because Resource Scheduling Optimization is for scheduling. Option B is wrong because Connected Field Service is for IoT. Option C is wrong because Customer Service uses Copilot but not specific to field service context.

Answer

Copilot in Dynamics 365 Customer Service

Answer

Resource Scheduling Optimization

Answer

Connected Field Service

Question 7

Which TWO features are part of Dynamics 365 Field Service? (Choose two.)

Accepted Answer

Work order management. Options A and B are correct. Work order management and resource scheduling are core components. Option C is wrong because Sales management is part of Dynamics 365 Sales. Option D is wrong because Marketing automation is part of Dynamics 365 Marketing. Option E is wrong because Warehouse management is part of Supply Chain Management.

Answer

Sales management

Answer

Marketing automation

Answer

Warehouse management

Question 8

Which THREE capabilities are provided by the Dynamics 365 Field Service mobile app? (Choose three.)

Accepted Answer

View work orders and schedule. Options A, C, and D are correct. The mobile app supports viewing work orders, capturing signatures, and offline access. Option B is wrong because financial forecasting is not a feature of the mobile app. Option E is wrong because inventory management is limited; detailed inventory management is typically done in the back office.

Answer

Manage inventory in real-time

Answer

Perform financial forecasting

Question 9

Which TWO scenarios are best suited for Dynamics 365 Field Service integration with Azure IoT Hub? (Choose two.)

Accepted Answer

Predictive maintenance of industrial equipment. Options A and D are correct. Predictive maintenance uses IoT data to predict failures, and automatic work order creation from IoT alerts is a key integration. Option B is wrong because customer feedback is typically collected via surveys. Option C is wrong because sales lead generation is not IoT-related. Option E is wrong because training is not IoT-related.

Answer

Collect customer feedback after service

Answer

Training technicians using mixed reality

Answer

Generate sales leads from service visits

Question 10

Refer to the exhibit. A work order is created in Dynamics 365 Field Service with the JSON snippet shown. What can be determined about this work order?

Accepted Answer

The work order is scheduled with a specific technician and travel time.. Option A is correct because the booking has a specific resource (John Doe), start and end times, and travel time, indicating it is scheduled. Option B is wrong because the work order has a resource assigned. Option C is wrong because the work order summary indicates a replacement, not an installation. Option D is wrong because the priority is High, not Low.

Answer

The work order is unscheduled and requires dispatch.

Answer

The work order has a low priority.

Answer

The work order is for installing a new pump motor.

Question 11

Refer to the exhibit. A Resource Scheduling Optimization rule is configured as shown. Which impact does this rule have on scheduling?

Accepted Answer

Technicians are scheduled to minimize travel time within 30 minutes.. Option B is correct because the rule minimizes travel time with a max of 30 minutes and requires HVAC skills. Option A is wrong because it requires HVAC skills. Option C is wrong because the goal is minimize travel time, not maximize. Option D is wrong because the rule does not specify after-hours.

Answer

Technicians without HVAC skills are still eligible.

Answer

Technicians are scheduled to maximize travel time.

Answer

Scheduling is restricted to after-hours work.

Question 12

Refer to the exhibit. An IoT alert is received in Connected Field Service. Based on the alert properties, what action will automatically occur?

Accepted Answer

No automatic action is taken; the alert requires manual review.. Option D is correct because WorkOrderAutoCreation is set to false, so no work order is created automatically. Option A is wrong because auto-creation is disabled. Option B is wrong because auto-resolution is not configured. Option C is wrong because the alert is critical but no work order is created.

Answer

The device is automatically scheduled for maintenance.

Answer

A work order is automatically created.

Answer

The alert is automatically resolved.

Question 13

A field technician reports that when they attempt to start a Dynamics 365 Field Service mobile app session, they receive an error that their device is not enrolled. Which component is most likely misconfigured?

Accepted Answer

Microsoft Intune device enrollment. Option B is correct because device enrollment in Intune is required for the Field Service mobile app to enforce security policies. Option A is wrong because Microsoft Entra ID is used for identity, not device enrollment. Option C is wrong because Copilot does not manage device enrollment. Option D is wrong because Power Automate is not related to device management.

Answer

Power Automate flow trigger

Answer

Microsoft Entra ID conditional access policies

Answer

Dynamics 365 Copilot settings

Question 14

A company uses Dynamics 365 Field Service to manage work orders. They want to automatically suggest parts and labor based on the type of service required. Which feature should they configure?

Accepted Answer

Service Task Types. Option D is correct because Service Task Types allow defining default products and services associated with a task type. Option A is wrong because Resource Scheduling Optimization optimizes schedules, not parts. Option B is wrong because Customer Assets are equipment records. Option C is wrong because Incident Types are used in Connected Field Service for IoT alerts.

Answer

Resource Scheduling Optimization

Answer

Customer Asset management

Answer

Incident Type configuration

Question 15

A company uses Dynamics 365 Field Service and wants to ensure that when a work order is created from an IoT alert, the system automatically creates a related case in Dynamics 365 Customer Service. Which approach should they use?

Accepted Answer

Set up Connected Field Service with an IoT alert and a workflow. Option B is correct because Connected Field Service uses IoT alerts and can trigger a workflow or Power Automate to create a case. Option A is wrong because Resource Scheduling Optimization does not create cases. Option C is wrong because Field Service Mobile is for field technicians. Option D is wrong because Customer Voice is for surveys.

Answer

Configure Resource Scheduling Optimization to create a case

Answer

Use Field Service Mobile app to manually create a case

Answer

Enable Dynamics 365 Customer Voice