220-1202 Windows Settings and Control Panel — 10 Questions

Question 1

A security incident occurred where an unauthorized user accessed a workstation. You need to review the event logs to determine when the breach happened. Which Control Panel applet would you use to launch the Event Viewer?

Accepted Answer

Administrative Tools. Administrative Tools is the Control Panel applet that provides access to advanced system tools, including Event Viewer. To investigate a security breach, you would open Administrative Tools and then launch Event Viewer to review security logs for unauthorized access events. This is the correct path because Event Viewer is not directly listed in the main Control Panel categories; it is nested within Administrative Tools.

Answer

System

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Security and Maintenance

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Device Manager

Question 2

A user calls the help desk because their Windows 10 PC is not showing any sound icon in the system tray, and audio is not working. You suspect the audio service is disabled. Which Control Panel applet would you use to check and restart the Windows Audio service?

Accepted Answer

Administrative Tools. The Windows Audio service is a background service that must be running for audio to function. The Administrative Tools applet provides access to the Services console (services.msc), where you can check the status of the Windows Audio service and restart it if it is disabled or stopped. This is the correct tool because the Sound applet only configures playback devices and volume, not service states.

Answer

Sound

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Device Manager

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System

Question 3

A user wants to configure their Windows 10 PC to automatically install driver updates from Windows Update. Which Settings page would you use to change the driver update behavior?

Accepted Answer

Update & Security > Windows Update > Advanced options. Option A is correct because the setting to control how Windows 10 handles driver updates from Windows Update is located under Update & Security > Windows Update > Advanced options. Here, you can toggle the 'Update drivers automatically' option, which determines whether Windows Update will automatically download and install driver updates for your hardware.

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System > About

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Devices > AutoPlay

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Update & Security > Delivery Optimization

Question 4

A user needs to connect to a work VPN but cannot find the VPN settings in the network tray. You need to guide them to the correct location to add a VPN connection. Where in Windows Settings would you direct them?

Accepted Answer

Network & Internet > VPN. Option C is correct because the VPN settings in Windows are located under Network & Internet > VPN. This is the dedicated section where users can add, configure, and manage VPN connections, including setting up a new VPN profile with the server address, authentication method, and protocol (e.g., IKEv2, SSTP, or L2TP/IPsec). The network tray only shows existing connections; to add a new VPN, you must navigate to this specific settings page.

Answer

Network & Internet > Status

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Network & Internet > Ethernet

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Network & Internet > Proxy

Question 5

A user reports that their Windows 10 PC displays a 'Low Disk Space' warning on the C: drive. You want to use a built-in tool to delete temporary files and empty the Recycle Bin. Which Settings page should you open?

Accepted Answer

System > Storage. The 'Low Disk Space' warning on the C: drive can be resolved by using the built-in Storage Sense or the manual 'Free up space now' feature, both accessible under System > Storage. This page provides tools to delete temporary files, empty the Recycle Bin, and remove other unnecessary data to reclaim disk space without third-party software.

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System > About

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Apps > Apps & features

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Update & Security > Windows Update

Question 6

A user reports that their Windows 10 laptop shows a 'Your license will expire soon' watermark on the desktop. They recently replaced the motherboard. Which Control Panel applet should you use to re-activate Windows?

Accepted Answer

System. The System applet (also known as 'System Properties' or 'About' in Settings) is the correct Control Panel location to view and manage Windows activation status. After replacing the motherboard, Windows 10 detects a significant hardware change and may require re-activation. The System applet provides a 'Change product key' or 'Activate Windows' link to enter a new or existing license key, or to use the activation troubleshooter to re-activate with a digital license tied to a Microsoft account.

Answer

Device Manager

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User Accounts

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Network and Sharing Center

Question 7

A customer complains that after a recent Windows update, their default web browser keeps resetting to Microsoft Edge. They want to set Google Chrome as the default. Where in the Settings app would you configure this?

Accepted Answer

Apps > Default apps. Option C is correct because the 'Default apps' page under Apps in the Settings app is the specific location where you can change the default web browser from Microsoft Edge to Google Chrome. This setting controls which application handles protocols like HTTP and HTTPS, and it allows you to set Chrome as the default by selecting it from the list of installed browsers.

Answer

Apps > Apps & features

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Personalization > Start

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Update & Security > Windows Update

Question 8

A user reports that their Windows 10 PC is running slowly and they suspect too many programs start automatically. Which tool in the Settings app would you use to disable unnecessary startup programs?

Accepted Answer

Apps > Startup. Option D is correct because the Apps > Startup page in the Windows 10 Settings app provides a list of all startup programs with toggle switches to enable or disable them. This directly addresses the user's issue of too many programs launching automatically, which can slow down boot time and overall performance. The tool shows the impact of each startup item (e.g., 'High', 'Medium', 'Low') to help prioritize which to disable.

Answer

System > About

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Devices > Bluetooth & other devices

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Update & Security > Troubleshoot

Question 9

During a software deployment, you need to ensure that all users on a Windows 10 workstation have the company logo as their desktop background. Which Control Panel applet would you use to set a mandatory desktop background?

Accepted Answer

Personalization. The Personalization applet in Control Panel allows you to set a desktop background image. To enforce a mandatory background for all users, you would configure a Group Policy setting (via gpedit.msc) that references the Personalization category, specifically the 'Desktop Wallpaper' policy under User Configuration > Administrative Templates > Desktop > Desktop. This overrides individual user settings and locks the background.

Answer

Ease of Access Center

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Display

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Folder Options

Question 10

A company policy requires that all workstations must have Windows Firewall enabled. You check a user's PC and find the firewall is off. Which Control Panel applet would you use to turn it back on?

Accepted Answer

Windows Defender Firewall. The Windows Defender Firewall applet (Option B) is the dedicated Control Panel interface for managing Windows Firewall settings, including turning the firewall on or off. Since the question specifically asks which applet to use to enable the firewall, this is the correct tool. Other applets may display firewall status but do not provide the direct toggle to enable or disable the firewall.

Answer

Security and Maintenance

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Network and Sharing Center

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System