220-1202 Safety Procedures and Compliance — All Questions With Answers

Question 1

A technician needs to dispose of several old CRT monitors from an office. What is the proper disposal method according to environmental safety regulations?

Accepted Answer

Take them to a certified e-waste recycling center.. CRT monitors contain hazardous materials such as lead, phosphor, and other heavy metals that are harmful to the environment if disposed of in landfills. Certified e-waste recycling centers follow strict environmental regulations to safely dismantle and recycle these components, preventing toxic substances from contaminating soil and groundwater.

Answer

Place them in the regular dumpster for bulk trash pickup.

Answer

Smash the glass and separate the components for metal recycling.

Answer

Donate them to a local school for reuse.

Question 2

A technician is troubleshooting a server that repeatedly trips the circuit breaker in the data center. The server is plugged into a power strip that is also serving two other high-power devices. What is the most appropriate safety and troubleshooting step?

Accepted Answer

Move one of the other high-power devices to a different circuit and plug the server directly into a wall outlet on its own circuit.. The repeated tripping indicates the circuit is overloaded. The safest and most effective step is to redistribute the load by moving one high-power device to a different circuit and plugging the server directly into a dedicated wall outlet. This isolates the server's power draw and prevents overloading the shared circuit, addressing the root cause without bypassing safety limits.

Answer

Replace the power strip with a higher-rated one and reset the breaker.

Answer

Reset the breaker and use a UPS with a higher wattage rating.

Answer

Install a larger circuit breaker in the panel to handle the load.

Question 3

During a printer toner replacement, a technician accidentally spills toner powder on the carpet. What is the correct procedure for cleaning up the spill?

Accepted Answer

Use a toner-rated vacuum or a damp cloth to carefully collect the spill.. Option C is correct because toner powder is a fine, electrically charged plastic dust that can be hazardous if inhaled or if it melts into carpet fibers. Using a toner-rated vacuum with a HEPA filter safely captures the particles without dispersing them, or a damp cloth can be used to gently lift the toner without smearing it deeper into the carpet. This procedure follows manufacturer safety guidelines and prevents damage to standard vacuums, which can ignite or spread the toner.

Answer

Use a standard household vacuum cleaner to quickly remove the toner.

Answer

Wipe up the toner with a dry paper towel and dispose of it in the trash.

Answer

Pour water on the spill to dissolve the toner, then mop it up.

Question 4

A technician is tasked with installing a new hard drive in a server rack. The rack is located in a cramped, dusty storage room with poor lighting. Which safety practice should the technician prioritize before beginning the installation?

Accepted Answer

Wear a dust mask and use a flashlight to improve visibility.. The correct answer is B because the scenario describes a cramped, dusty storage room with poor lighting, which creates two immediate hazards: inhalation of dust particles and reduced visibility. Wearing a dust mask protects the technician's respiratory system from airborne particulates, while using a flashlight ensures they can see clearly to avoid accidental contact with components or cables. These measures directly address the environmental risks before any work begins.

Answer

Use a step stool to reach the server rack safely.

Answer

Remove the server from the rack and place it on the floor for easier access.

Answer

Disconnect all power cables in the rack to eliminate electrical hazards.

Question 5

A technician is installing a new power supply in a desktop computer. After unplugging the system, what should the technician do before touching any internal components?

Accepted Answer

Press and hold the power button for 10 seconds to drain residual charge, then wear an ESD strap.. Option B is correct because pressing and holding the power button for 10 seconds after unplugging the system discharges the remaining charge in the power supply capacitors and other components, reducing the risk of electric shock or damage. Wearing an ESD strap then provides a path to ground for static electricity, protecting sensitive internal components from electrostatic discharge.

Answer

Wear a grounding strap and immediately open the case.

Answer

Spray the interior with compressed air to remove dust before touching anything.

Answer

Remove the CMOS battery first to ensure no power remains.

Question 6

A technician is replacing a damaged power supply in a desktop PC. After removing the old unit, the technician notices a large capacitor on the motherboard is bulging. What should the technician do to safely handle this situation?

Accepted Answer

Wear insulated gloves and carefully remove the motherboard for replacement.. A bulging capacitor indicates a failed or failing component that can leak electrolyte, cause further damage, or even burst. The safest course is to wear insulated gloves to avoid electric shock or chemical exposure and replace the entire motherboard, as the capacitor cannot be safely repaired in the field. Ignoring it or attempting makeshift fixes risks short circuits, fire, or injury.

Answer

Proceed with installing the new power supply and ignore the bulging capacitor.

Answer

Use a screwdriver to short the capacitor leads to discharge it.

Answer

Apply electrical tape over the bulging capacitor to contain it.

Question 7

A technician is setting up a new workstation in a cubicle. The cubicle has multiple power strips daisy-chained together to provide enough outlets. What is the correct safety action the technician should take?

Accepted Answer

Remove the daisy chain and plug each device directly into a wall outlet using a single power strip with surge protection.. Daisy-chaining power strips is a fire hazard because it can exceed the ampacity of the circuit, leading to overheating and potential electrical fires. The correct safety action is to remove the daisy chain and plug each device directly into a wall outlet, using a single power strip with surge protection to safely distribute power without overloading the circuit.

Answer

Continue using the daisy-chained setup since it is convenient and all strips are rated for 15 amps.

Answer

Replace all power strips with heavy-duty extension cords rated for the total load.

Answer

Install a UPS at the end of the daisy chain to regulate power.

Question 8

A customer reports that their computer shuts down unexpectedly after a few minutes of use. The system feels hot to the touch, and the fan is running loudly. What is the most appropriate first step for a technician to take to ensure safety while diagnosing the issue?

Accepted Answer

Unplug the computer, let it cool for 30 minutes, then inspect for dust or fan failure.. This question tests knowledge of electrical safety and proper handling of overheated equipment. The correct answer is to unplug the computer to prevent electrical shock or fire, then allow it to cool before inspecting internal components. Attempting to open a hot system or ignoring the heat can lead to injury or further damage.

Answer

Immediately open the case and touch the CPU heatsink to check temperature.

Answer

Spray compressed air into the vents while the system is running to clear dust.

Answer

Replace the power supply unit immediately to fix the overheating.

Question 9

A technician is called to a warehouse where a forklift accidentally struck a rack containing several desktop PCs. The rack is leaning, and one PC has fallen and is sparking. What is the technician's first priority for safety?

Accepted Answer

Evacuate the area and report the incident to the safety officer or call 911.. The immediate priority when a PC is sparking and a rack is unstable is life safety. Evacuating the area and reporting the incident (to a safety officer or by calling 911) ensures no one is exposed to potential electrical fire, arc flash, or structural collapse. Attempting to unplug or extinguish the sparking PC while the rack is leaning could result in electrocution, burns, or being struck by falling equipment.

Answer

Quickly unplug the sparking PC to prevent a fire.

Answer

Use a fire extinguisher on the sparking PC to prevent ignition.

Answer

Stabilize the rack with a nearby pallet to prevent further collapse.

Question 10

During a network upgrade, a technician needs to run new Ethernet cables through a drop ceiling. The technician notices that some existing cables are resting on the ceiling tiles and are not secured. What safety concern should the technician address?

Accepted Answer

Secure all cables to the ceiling grid using appropriate cable supports.. Unsecured cables on ceiling tiles can cause the tiles to fall, creating a head injury risk and damaging equipment. Cables should be secured to the building structure using J-hooks or cable trays. This also prevents tripping hazards and maintains fire code compliance.

Answer

Leave the cables as they are and run the new cables alongside them.

Answer

Use zip ties to attach the cables to the sprinkler pipes for stability.

Answer

Remove the existing cables and replace them with the new ones.

Question 11

A technician is cleaning the inside of a desktop computer that has accumulated a large amount of dust. What is the safest method to remove the dust?

Accepted Answer

Use compressed air to blow the dust out of the case.. Compressed air is the safest method because it dislodges dust without physical contact, avoiding electrostatic discharge (ESD) or mechanical damage to sensitive components. Unlike other methods, it does not introduce moisture or static buildup, and it can reach tight spaces between heatsinks and circuit boards.

Answer

Use a standard household vacuum cleaner with a brush attachment.

Answer

Use a damp cloth to wipe down the components.

Answer

Use a soft brush to sweep the dust out.

Question 12

A customer reports that their computer is emitting a loud, continuous beep and the monitor shows no display. The technician suspects a hardware issue. What is the most important safety step to take before opening the case?

Accepted Answer

Unplug the power cord from the wall outlet.. The most important safety step before opening a computer case is to unplug the power cord from the wall outlet. This ensures complete disconnection from the AC mains, eliminating the risk of electric shock from exposed internal components, such as the power supply unit (PSU) capacitors, which can hold a dangerous charge even when the system is off. While other steps like wearing an anti-static wrist strap are good practices, they do not address the primary hazard of lethal voltage.

Answer

Put on anti-static wrist strap and grounding mat.

Answer

Press the power button to discharge residual power.

Answer

Wear safety goggles to protect eyes from debris.

Question 13

A technician is replacing the thermal paste on a CPU. After cleaning the old paste, the technician accidentally touches the CPU contacts with bare fingers. What is the primary concern?

Accepted Answer

The CPU contacts may become contaminated with oils from the skin.. Touching the CPU contacts with bare fingers transfers natural oils and contaminants from the skin onto the gold-plated contact pads. These oils can cause corrosion over time or create an insulating layer that impedes proper electrical connectivity, leading to intermittent failures or permanent damage. The primary concern is contamination, not ESD, overheating, or physical pressure.

Answer

The CPU may be damaged by electrostatic discharge (ESD).

Answer

The CPU may overheat due to improper thermal paste application.

Answer

The CPU may be physically damaged by the pressure of the touch.

Question 14

A technician is tasked with disposing of several old CRT monitors from a client's office. What is the correct disposal method for these monitors?

Accepted Answer

Take them to a certified e-waste recycling facility.. CRT monitors contain hazardous materials such as lead, phosphor, and other heavy metals that pose environmental and health risks. Certified e-waste recycling facilities are equipped to safely dismantle and process these components in compliance with environmental regulations like the EPA's Resource Conservation and Recovery Act (RCRA). Option C is the correct disposal method because it ensures legal and environmentally responsible handling of e-waste.

Answer

Place them in the regular office trash for pickup.

Answer

Sell them to a scrap metal dealer.

Answer

Disassemble them and recycle the plastic and metal separately.

Question 15

A technician is troubleshooting a laser printer that is producing smudged prints. The technician needs to remove the toner cartridge to inspect the drum. What safety precaution should be taken?

Accepted Answer

Avoid touching the drum surface and handle the cartridge carefully to prevent toner spills.. Option C is correct because the primary safety precaution when handling a toner cartridge is to avoid touching the drum surface, which is sensitive to light, oils, and scratches, and to handle the cartridge carefully to prevent toner spills. Toner is a fine powder that can be messy and difficult to clean, but it is not a respiratory hazard under normal handling conditions, so a respirator is not required. The high-voltage power supply in a laser printer is typically discharged automatically when the printer is unplugged, and using a vacuum cleaner for toner spills is dangerous because toner can be electrostatically charged and may cause a fire or explosion in a standard vacuum.

Answer

Wear a respirator mask to avoid inhaling toner particles.

Answer

Discharge the high-voltage power supply before touching the drum.

Answer

Use a vacuum cleaner to clean any spilled toner immediately.

Question 16

During a network upgrade, a technician needs to run new Ethernet cables through a drop ceiling. What is the most important safety precaution to take?

Accepted Answer

Use a non-contact voltage tester to check for live wires.. The most important safety precaution when running cables through a drop ceiling is to use a non-contact voltage tester to check for live wires. Drop ceilings often conceal electrical wiring, and accidentally cutting or damaging a live wire can cause electrocution, fire, or equipment damage. A non-contact voltage tester allows the technician to detect the presence of AC voltage without making physical contact, ensuring the area is safe before handling cables.

Answer

Wear a hard hat to protect against head injuries.

Answer

Ensure the area is well-ventilated.

Answer

Wear anti-static gloves to prevent ESD.

Question 17

A technician is tasked with decommissioning a server that contains a RAID array of hard drives. The drives are still functional, but the data must be securely erased. What is the most secure method to ensure data cannot be recovered?

Accepted Answer

Use a degausser to erase the magnetic data on the drives.. Degaussing destroys the magnetic field on the platters, making data unrecoverable. Physical destruction is also secure, but degaussing is the most efficient for bulk drives. Simply reformatting or overwriting may leave recoverable data.

Answer

Perform a quick format of each drive.

Answer

Overwrite the drives with zeros using a low-level format.

Answer

Physically destroy the drives with a hammer.

Question 18

A technician is installing a new power supply in a desktop computer. After connecting all cables, the computer will not power on. What is the most likely safety-related oversight?

Accepted Answer

The voltage selector switch on the power supply is set to the wrong voltage.. The voltage selector switch on the power supply must match the local mains voltage (typically 115V in North America or 230V in Europe). If set to 230V while plugged into a 115V outlet, the power supply will receive insufficient voltage to start, causing the computer to appear completely dead. This is a common safety-related oversight because the switch is often overlooked during installation.

Answer

The power supply is not compatible with the motherboard.

Answer

The power cord is not securely plugged into the power supply.

Answer

The power supply fan is blocked by debris.

Question 19

A technician is installing a new UPS (Uninterruptible Power Supply) in a server rack. The UPS is heavy and must be mounted securely. What is the most important safety consideration during installation?

Accepted Answer

Use a lifting team or mechanical lift to position the UPS.. The UPS is a heavy piece of equipment, and improper lifting can cause serious injury or damage. Using a lifting team or mechanical lift ensures safe handling and prevents back strain, crush injuries, or dropping the unit, which is the primary safety concern during physical installation.

Answer

Ensure the UPS is connected to a grounded outlet before mounting.

Answer

Verify that the UPS batteries are charged before installation.

Answer

Install the UPS at the top of the rack for better airflow.

Question 20

A technician is working in a server room and notices a small fire starting in a power strip. What type of fire extinguisher should be used?

Accepted Answer

Class C fire extinguisher (dry chemical).. A small fire in a power strip involves energized electrical equipment. Class C fire extinguishers (dry chemical) are specifically designed for electrical fires because the dry chemical agent is non-conductive, preventing the risk of electric shock. Using a water-based extinguisher (Class A) or CO2 (Class B) on live electrical equipment can cause electrocution or damage, while Class D is for combustible metals.

Answer

Class A fire extinguisher (water).

Answer

Class B fire extinguisher (CO2).

Answer

Class D fire extinguisher (metal).

220-1202 Safety Procedures and Compliance — All Questions With Answers

A technician needs to dispose of several old CRT monitors from an office. What is the proper disposal method according to environmental safety regulations?

A technician is troubleshooting a server that repeatedly trips the circuit breaker in the data center. The server is plugged into a power strip that is also serving two other high-power devices. What is the most appropriate safety and troubleshooting step?

During a printer toner replacement, a technician accidentally spills toner powder on the carpet. What is the correct procedure for cleaning up the spill?

A technician is tasked with installing a new hard drive in a server rack. The rack is located in a cramped, dusty storage room with poor lighting. Which safety practice should the technician prioritize before beginning the installation?

A technician is installing a new power supply in a desktop computer. After unplugging the system, what should the technician do before touching any internal components?

A technician is replacing a damaged power supply in a desktop PC. After removing the old unit, the technician notices a large capacitor on the motherboard is bulging. What should the technician do to safely handle this situation?

A technician is setting up a new workstation in a cubicle. The cubicle has multiple power strips daisy-chained together to provide enough outlets. What is the correct safety action the technician should take?

A customer reports that their computer shuts down unexpectedly after a few minutes of use. The system feels hot to the touch, and the fan is running loudly. What is the most appropriate first step for a technician to take to ensure safety while diagnosing the issue?

A technician is called to a warehouse where a forklift accidentally struck a rack containing several desktop PCs. The rack is leaning, and one PC has fallen and is sparking. What is the technician's first priority for safety?

During a network upgrade, a technician needs to run new Ethernet cables through a drop ceiling. The technician notices that some existing cables are resting on the ceiling tiles and are not secured. What safety concern should the technician address?

A technician is cleaning the inside of a desktop computer that has accumulated a large amount of dust. What is the safest method to remove the dust?

A customer reports that their computer is emitting a loud, continuous beep and the monitor shows no display. The technician suspects a hardware issue. What is the most important safety step to take before opening the case?

A technician is replacing the thermal paste on a CPU. After cleaning the old paste, the technician accidentally touches the CPU contacts with bare fingers. What is the primary concern?

A technician is tasked with disposing of several old CRT monitors from a client's office. What is the correct disposal method for these monitors?

A technician is troubleshooting a laser printer that is producing smudged prints. The technician needs to remove the toner cartridge to inspect the drum. What safety precaution should be taken?

During a network upgrade, a technician needs to run new Ethernet cables through a drop ceiling. What is the most important safety precaution to take?

A technician is tasked with decommissioning a server that contains a RAID array of hard drives. The drives are still functional, but the data must be securely erased. What is the most secure method to ensure data cannot be recovered?

A technician is installing a new power supply in a desktop computer. After connecting all cables, the computer will not power on. What is the most likely safety-related oversight?

A technician is installing a new UPS (Uninterruptible Power Supply) in a server rack. The UPS is heavy and must be mounted securely. What is the most important safety consideration during installation?

A technician is working in a server room and notices a small fire starting in a power strip. What type of fire extinguisher should be used?

A technician is tasked with disposing of a server that contains multiple SAS hard drives. The company's data destruction policy mandates that drives must be rendered unreadable by any means. Which combination of methods ensures compliance?

During a software installation, a technician receives an error that the system does not meet the minimum requirements. The technician decides to override the check by modifying the registry. What safety procedure should be followed before making registry changes?

A technician is troubleshooting a PC that repeatedly shuts down. The user mentions the computer is plugged into a power strip that also has a space heater and a laser printer. What is the most likely cause of the shutdowns?

A technician is troubleshooting a network switch that has stopped working. Upon arrival, the technician notices a strong smell of burnt plastic and sees that the power cable is melted near the connector. What is the most appropriate safety action?

A user reports that their laser printer is producing faint, streaky prints and has a strong ozone smell. The printer has been in use for three years. What is the most important safety procedure to follow before attempting to service the printer?

During a network upgrade, a technician needs to dispose of several old CRT monitors. Which disposal method complies with environmental regulations?

A technician is replacing a power supply in a desktop computer. After unplugging the unit, what additional step should be taken to ensure personal safety before touching internal components?

A small office has a UPS that emits a loud beeping sound and a burning smell. The technician suspects the battery is overheating. What is the correct immediate action?

A company's security policy requires that all laptops returned by employees be sanitized before redeployment. A technician uses a degausser on a laptop's SSD. What is the likely outcome?

A technician needs to install a new hard drive in a computer that is under a strict security policy requiring all drives to be sanitized before disposal. The old drive will be replaced. What is the most secure method to ensure data cannot be recovered from the old drive?

220-1202 Safety Procedures and Compliance — All Questions With Answers

A technician needs to dispose of several old CRT monitors from an office. What is the proper disposal method according to environmental safety regulations?

A technician is troubleshooting a server that repeatedly trips the circuit breaker in the data center. The server is plugged into a power strip that is also serving two other high-power devices. What is the most appropriate safety and troubleshooting step?

During a printer toner replacement, a technician accidentally spills toner powder on the carpet. What is the correct procedure for cleaning up the spill?

A technician is tasked with installing a new hard drive in a server rack. The rack is located in a cramped, dusty storage room with poor lighting. Which safety practice should the technician prioritize before beginning the installation?

A technician is installing a new power supply in a desktop computer. After unplugging the system, what should the technician do before touching any internal components?

A technician is replacing a damaged power supply in a desktop PC. After removing the old unit, the technician notices a large capacitor on the motherboard is bulging. What should the technician do to safely handle this situation?

A technician is setting up a new workstation in a cubicle. The cubicle has multiple power strips daisy-chained together to provide enough outlets. What is the correct safety action the technician should take?

A customer reports that their computer shuts down unexpectedly after a few minutes of use. The system feels hot to the touch, and the fan is running loudly. What is the most appropriate first step for a technician to take to ensure safety while diagnosing the issue?

A technician is called to a warehouse where a forklift accidentally struck a rack containing several desktop PCs. The rack is leaning, and one PC has fallen and is sparking. What is the technician's first priority for safety?

During a network upgrade, a technician needs to run new Ethernet cables through a drop ceiling. The technician notices that some existing cables are resting on the ceiling tiles and are not secured. What safety concern should the technician address?

A technician is cleaning the inside of a desktop computer that has accumulated a large amount of dust. What is the safest method to remove the dust?

A customer reports that their computer is emitting a loud, continuous beep and the monitor shows no display. The technician suspects a hardware issue. What is the most important safety step to take before opening the case?

A technician is replacing the thermal paste on a CPU. After cleaning the old paste, the technician accidentally touches the CPU contacts with bare fingers. What is the primary concern?

A technician is tasked with disposing of several old CRT monitors from a client's office. What is the correct disposal method for these monitors?

A technician is troubleshooting a laser printer that is producing smudged prints. The technician needs to remove the toner cartridge to inspect the drum. What safety precaution should be taken?

During a network upgrade, a technician needs to run new Ethernet cables through a drop ceiling. What is the most important safety precaution to take?

A technician is tasked with decommissioning a server that contains a RAID array of hard drives. The drives are still functional, but the data must be securely erased. What is the most secure method to ensure data cannot be recovered?

A technician is installing a new power supply in a desktop computer. After connecting all cables, the computer will not power on. What is the most likely safety-related oversight?

A technician is installing a new UPS (Uninterruptible Power Supply) in a server rack. The UPS is heavy and must be mounted securely. What is the most important safety consideration during installation?

A technician is working in a server room and notices a small fire starting in a power strip. What type of fire extinguisher should be used?

A technician is tasked with disposing of a server that contains multiple SAS hard drives. The company's data destruction policy mandates that drives must be rendered unreadable by any means. Which combination of methods ensures compliance?

During a software installation, a technician receives an error that the system does not meet the minimum requirements. The technician decides to override the check by modifying the registry. What safety procedure should be followed before making registry changes?

A technician is troubleshooting a PC that repeatedly shuts down. The user mentions the computer is plugged into a power strip that also has a space heater and a laser printer. What is the most likely cause of the shutdowns?

A technician is troubleshooting a network switch that has stopped working. Upon arrival, the technician notices a strong smell of burnt plastic and sees that the power cable is melted near the connector. What is the most appropriate safety action?

A user reports that their laser printer is producing faint, streaky prints and has a strong ozone smell. The printer has been in use for three years. What is the most important safety procedure to follow before attempting to service the printer?

During a network upgrade, a technician needs to dispose of several old CRT monitors. Which disposal method complies with environmental regulations?

A technician is replacing a power supply in a desktop computer. After unplugging the unit, what additional step should be taken to ensure personal safety before touching internal components?

A small office has a UPS that emits a loud beeping sound and a burning smell. The technician suspects the battery is overheating. What is the correct immediate action?

A company's security policy requires that all laptops returned by employees be sanitized before redeployment. A technician uses a degausser on a laptop's SSD. What is the likely outcome?

A technician needs to install a new hard drive in a computer that is under a strict security policy requiring all drives to be sanitized before disposal. The old drive will be replaced. What is the most secure method to ensure data cannot be recovered from the old drive?