ServiceNow certification practice
Practise ServiceNow Certified System Administrator CSA SNOW-CSA practice test — original exam-style scenarios covering every exam domain, with detailed explanations, wrong-answer analysis, and common exam traps. Courseiva helps you prepare with realistic practice questions, topic-based revision, explained answers and structured study routes.
New here? Start with this
Recommended: 10-question diagnostic
Covers all 6 domains · takes ~5 min · no account needed · shows your weak areas immediately
Key facts for the ServiceNow Certified System Administrator CSA exam.
Exam cost
$250 USD / ~£200
Duration
90 minutes
Question count
60 questions
Passing score
70% (42/60 correct)
Validity
2 years
Delivered by
ServiceNow (Kryterion / Webassessor)
Online proctored
Yes — available
Retake policy
100% free — no account required
Everything on Courseiva for SNOW-CSA is free — no subscription, no trial, no email wall.
Courseiva provides free ServiceNow Certified System Administrator CSA (SNOW-CSA) practice questions with original exam-style questions, detailed explanations, topic-based practice, mock exams, readiness tracking, and study analytics. Courseiva is an independent platform and is not affiliated with ServiceNow.
No mandatory wait period; retake fee applies
Question formats
The ServiceNow Certified System Administrator (CSA) certification validates foundational skills in administering and configuring the ServiceNow platform. It covers core platform capabilities including user and group management, application and module configuration, CMDB basics, import sets, reporting, and service catalog setup. CSA is the entry-level credential in the ServiceNow certification ecosystem and is widely required for ServiceNow admin and junior developer roles. It provides the baseline knowledge needed before pursuing more advanced ServiceNow certifications.
Official prerequisite
None — no formal prerequisites
Recommended experience
Completion of the ServiceNow System Administration on-demand course; 3–6 months of hands-on ServiceNow admin experience
IT professionals entering the ServiceNow ecosystem or admins managing ServiceNow instances who want a formal credential
Should you skip this exam?
Skip if you need development or coding skills on ServiceNow — CSA is admin-focused; pursue CAD for developer capabilities
Courseiva study tip
Sign up for a free ServiceNow Personal Developer Instance at developer.servicenow.com and practise every admin task hands-on alongside the NowLearning courses
UK salary range
£35,000–£55,000
US salary range
$65,000–$95,000
Job roles that cite CSA
What certification to take next
The CSA exam costs approximately $250 USD. ServiceNow occasionally offers discounted exam vouchers through their training bundles.
You need to score at least 70% to pass, which means approximately 42 out of 60 questions answered correctly.
The CSA exam contains approximately 60 multiple-choice and multiple-response questions to be completed within 90 minutes.
CSA covers the ServiceNow platform UI, user and group administration, CMDB, tables and forms, workflow basics, service catalog configuration, import sets, reporting, and SLA management.
It is considered easy to moderate for candidates with hands-on ServiceNow experience. Without a developer instance to practice on, the hands-on nature of the questions can be tricky. Most candidates need 40–70 hours of study.
The CSA is valid for 2 years. ServiceNow requires recertification via delta exams aligned to new platform releases (typically Washington DC, Xanadu, etc.).
CSA is ideal for IT admins, ITSM managers, and consultants who configure and manage ServiceNow instances, and for anyone beginning a ServiceNow career path.
See how CSA stacks up against related certifications.
Practice modes
Choose a mode that matches your current study phase. Use topic practice early on and mock exams closer to your exam date.
All SNOW-CSA Questions
Browse the full question bank organised by domain and difficulty.
Practice Test
Start a session with detailed answer explanations after each question.
Mock Exam
Simulate the real exam with a timed, full-length question set.
Quick 10
A 10-question warm-up — ideal for a short daily study session.
Flashcards
Reinforce key terms, commands, and protocol facts with flashcards.
Domain Practice
Focus exclusively on one exam domain to target your weakest area.
50-Question Set
Mid-length practice set covering all domains.
Full-length Simulation
Full exam simulation matching the real question count.
Exam guide
Start with a short practice session, review each missed answer, then return to the topics that caused mistakes.
ServiceNow Certified System Administrator CSA questions test whether you can apply the concept in context, not just recognise a definition.
How the topic appears in realistic exam-style scenarios.
Which detail in the question changes the correct answer.
How to eliminate plausible but wrong options.
How to connect the question back to the wider exam objective.
Related practice questions
Use these internal links to move from the exam guide into focused topic practice pages.
Practise SNOW-CSA questions linked to Reporting, SLA and Imports.
Practise SNOW-CSA questions linked to Self-Service and Automation.
Practise SNOW-CSA questions linked to UI, Navigation and Forms.
Practise SNOW-CSA questions linked to Database Administration and CMDB.
Practise SNOW-CSA questions linked to Service Catalog and Workflows.
Practise SNOW-CSA questions linked to Application Rules, ACL and Notifications.
Practise SNOW-CSA questions linked to SNOW-CSA fundamentals.
Practise SNOW-CSA questions linked to SNOW-CSA scenario.
Practise SNOW-CSA questions linked to SNOW-CSA troubleshooting.
Practice directory
Every practice set is a unique selection of questions — numbered tests, domain-focused sessions, and topic-specific quizzes.
Showing 30 of 37 tests. See all 37 SNOW-CSA practice tests →
Timed mode
Official blueprint
Target weak areas by practising questions from a single domain. Each domain page shows all questions, difficulty breakdown, and a focused practice session.
Practise SNOW-CSA questions in this domain →
Practise SNOW-CSA questions in this domain →
Practise SNOW-CSA questions in this domain →
Practise SNOW-CSA questions in this domain →
Practise SNOW-CSA questions in this domain →
Practise SNOW-CSA questions in this domain →
Free study guide
The Courseiva SNOW-CSA study guide covers exam format, the official domain blueprint with weights, a structured study plan, and domain-specific tips for each section. Use it alongside practice questions to build both conceptual depth and exam confidence.
Sample questions
Select your answer before revealing the explanation. These questions are original exam-style — not copied from any exam or dump site.
Drag steps to the numbered slots on the right, or tap a step then tap a slot.
Trap 1: Form
A form module displays a single record form.
Trap 2: URL
A URL module points to an external or internal URL.
Trap 3: Report
A report module displays a report.
List
A list module shows a list of records from a table.
Form
Why wrong: A form module displays a single record form.
URL
Why wrong: A URL module points to an external or internal URL.
Report
Why wrong: A report module displays a report.
Drag steps to the numbered slots on the right, or tap a step then tap a slot.
Drag steps to the numbered slots on the right, or tap a step then tap a slot.
Drag steps to the numbered slots on the right, or tap a step then tap a slot.
Drag steps to the numbered slots on the right, or tap a step then tap a slot.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.