SNOW-CSA Timed Practice Test 2 — 10 Questions

Question 1

Refer to the exhibit. A catalog item has a variable 'department' (choice list with values 'IT', 'HR', 'Finance') and a variable 'cost_center' (choice list initially empty). The client script is supposed to add an option to 'cost_center' when 'department' is set to 'IT'. However, when a user selects 'IT', no new option appears. What is the most likely reason?

Accepted Answer

The variable 'cost_center' is not a 'Choice' variable type.. Option A is correct because the `g_form.addOption()` method only works on variables of type 'Choice' (or similar select-type variables like 'Select Box'). If 'cost_center' is not a Choice variable, the client script cannot dynamically add options to it, and the method call silently fails or has no effect. In ServiceNow, only choice-based variable types support runtime option manipulation via client-side APIs.

Answer

The script is a server-side script and cannot use 'g_form'.

Answer

The script needs to call 'g_form.clearOptions()' before adding options.

Answer

The method should be 'g_form.addOption()' with different syntax.

Question 2

An administrator creates a notification for the 'incident' table to send an email when the state changes to 'resolved'. The notification works for most users, but some users report not receiving the email. What is the most likely cause?

Accepted Answer

The users have set their 'Notification' preference to 'Do not send' for that type.. The most likely cause is that the users have configured their personal Notification preference to 'Do not send' for that notification type. In ServiceNow, users can override system-level notification settings by setting their preference to suppress specific notification types, which would prevent the email from being sent even though the notification is active and properly configured.

Answer

The notification weight is set too high.

Answer

The notification is not set to 'Active'.

Answer

The notification does not have an email template selected.

Question 3

A business rule is set to run on 'before update' on the 'incident' table. The script updates 'current.description' and then calls 'current.update()'. What is the likely outcome?

Accepted Answer

The script causes a recursion error or multiple updates.. In ServiceNow, calling `current.update()` inside a 'before update' business rule triggers a recursive loop because the update operation re-invokes the same business rule. The platform detects this recursion and typically throws an error or causes multiple updates, leading to the described outcome. Option B is correct because the script explicitly calls `current.update()`, which is prohibited in before business rules to prevent infinite loops.

Answer

The description is updated and no error occurs.

Answer

The script fails silently because current.update() is not allowed in before business rules.

Answer

The script runs but the description is not updated.

Question 4

Based on the exhibit, who will receive the email notification?

Accepted Answer

The caller only.. Option B is correct because the exhibit shows that the 'Caller' checkbox is selected in the notification's 'Who will receive' configuration, while the 'Assigned user' checkbox is not selected. In ServiceNow, when only the 'Caller' option is checked, the notification is sent exclusively to the user listed as the caller on the record, regardless of who the record is assigned to.

Answer

No one receives the email.

Answer

The assigned user only.

Answer

Both assigned user and caller.

Question 5

An administrator notices that a scheduled job that creates Catalog Tasks from a report runs successfully but produces duplicate tasks for the same request. What is the most likely cause?

Accepted Answer

The report does not filter out tasks that have already been created. Option A is correct because the most likely cause of duplicate Catalog Tasks is that the report driving the scheduled job does not include a filter to exclude records for which a task has already been created. Without this filter, each time the job runs, it re-evaluates the same source records and creates a new task for each, leading to duplicates.

Answer

The scheduled job uses the 'Run once' option

Answer

The report condition uses '=' instead of 'starts with'

Answer

The scheduled job runs too frequently

Question 6

A company uses SLA definitions with a time zone of 'US/Eastern'. A task is created at 10:00 PM Eastern on a Sunday. The SLA definition has a start condition that triggers on creation, a 4-hour duration, and a schedule that includes only weekdays 9 AM to 5 PM. What is the expected SLA state at 2:00 PM Eastern on Monday?

Accepted Answer

Breached (at 1 PM). The SLA starts at 10:00 PM Eastern on Sunday, but the schedule only counts weekdays 9 AM–5 PM. The first eligible time is Monday 9 AM, so the 4-hour duration runs from 9 AM to 1 PM Eastern on Monday. At 2:00 PM Eastern on Monday, the SLA has already exceeded its 4-hour window, meaning it breached at 1 PM. Option C correctly identifies the breach time.

Answer

In Progress (still running)

Answer

In Progress (not breached)

Answer

Breached (at 2 PM)

Question 7

A system administrator needs to allow end users to add a 'Mobile Phone' field to the incident form without modifying the form layout for all users. Which feature should be used?

Accepted Answer

Enable personalization on the form. Personalization allows individual users to add fields to a form without affecting the form layout for all users. By enabling personalization on the incident form, the system administrator grants end users the ability to add the 'Mobile Phone' field to their own view of the form, which is stored per user in the sys_user_preference table.

Answer

Create a new form section

Answer

Configure a UI policy

Answer

Set an ACL to allow field addition

Question 8

Which THREE actions can be performed using UI policies? (Choose three.)

Accepted Answer

Make a field read-only. Option B is correct because UI policies can set the 'read-only' attribute on a field, preventing users from modifying its value based on conditions. This is a core function of UI policies, which control field behavior on a form without requiring server-side scripting.

Answer

Set a field's default value

Answer

Create a new field on the form

Question 9

Which TWO statements about the ServiceNow application navigator are true? (Choose two.)

Accepted Answer

The navigator can be filtered by typing in the filter field.. Option C is correct because the ServiceNow application navigator includes a built-in filter field that allows users to quickly locate modules, reports, or other navigator entries by typing keywords. This filter dynamically narrows the displayed items based on the input, improving navigation efficiency without requiring administrative changes.

Answer

The navigator displays all tables in the instance.

Answer

Users can add links to the navigator as favorites.

Answer

End users can add new modules to the navigator.

Question 10

A ServiceNow administrator notices that a CI record in the CMDB is not being updated by a scheduled discovery job. The CI is a Linux server that is reachable on the network. Which is the most likely cause?

Accepted Answer

The CI is classified under a different CI class in the CMDB.. When a CI is classified under a different CI class in the CMDB, the scheduled discovery job may not update it because discovery uses the IRE to match incoming data against existing CIs based on identification rules. If the CI's class differs from what the discovery payload expects, the IRE may fail to reconcile the record, or the update may be directed to a different class table, leaving the original CI unchanged. This is a common cause of apparent update failures when the CI is reachable and the discovery source is correctly configured.

Answer

The discovery source is not configured for this IP range.

Answer

The Identification and Reconciliation Engine (IRE) is disabled.

Answer

The cmdb_ci table ACL is set to private.

SNOW-CSA Timed Practice Test 2 — 10 Questions

Exhibit

SNOW-CSA Timed Practice Test 2 — 10 Questions

Exhibit