SNOW-CSA Timed Practice Test 1 — 10 Questions

Question 1

An administrator creates a notification for the 'incident' table to send an email when the state changes to 'resolved'. The notification works for most users, but some users report not receiving the email. What is the most likely cause?

10 minute time limit — choose an answer to begin.

Accepted Answer

The users have set their 'Notification' preference to 'Do not send' for that type.. The most likely cause is that the users have configured their personal Notification preference to 'Do not send' for that notification type. In ServiceNow, users can override system-level notification settings by setting their preference to suppress specific notification types, which would prevent the email from being sent even though the notification is active and properly configured.

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The notification weight is set too high.

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The notification is not set to 'Active'.

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The notification does not have an email template selected.

Question 2

An organization wants to allow managers to approve requests from their direct reports through the mobile app. Which type of approval rule should be configured?

Accepted Answer

Approval - Manager. The Approval - Manager rule is correct because it automatically routes approval requests to the manager of the requester based on the manager relationship defined in the user record. This rule is specifically designed for scenarios where managers need to approve requests from their direct reports, leveraging the built-in manager hierarchy in ServiceNow.

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User approval

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Role approval

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Group approval

Question 3

Refer to the exhibit. A catalog item 'Laptop Request' requires approval from the 'IT Hardware Approvers' group. The approval rule is 'Any one approves'. What is the current approval state for the request?

Accepted Answer

Waiting for any member of IT Hardware Approvers to approve. The approval rule 'Any one approves' means that the request is approved as soon as a single member of the 'IT Hardware Approvers' group approves it. Since no approval action has been taken yet, the current state is 'Waiting for any member of IT Hardware Approvers to approve'. This is the default pending state for an approval rule set to 'Any' in ServiceNow.

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Approved by Jane Smith

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Waiting for John Doe specifically

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Rejected by Bob Lee

Question 4

A catalog item uses a workflow that includes a 'Wait for Condition' activity. The condition checks if a custom table record 'approval_status' equals 'approved'. Requests are not progressing past this activity even though the record is updated. What could be the issue?

Accepted Answer

The 'Check Condition' property of the activity is set to 'After Update', but the record was already updated before the workflow reached this activity.. The 'Wait for Condition' activity's 'Check Condition' property determines when the condition is evaluated. If set to 'After Update', the condition is only checked when the record is updated after the workflow reaches this activity. If the record was already updated before the workflow reached the 'Wait for Condition' activity, the condition will never be re-evaluated, causing the workflow to stall indefinitely.

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The 'Wait for Condition' activity is not in the same application scope as the custom table.

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The user updating the record does not have the 'workflow_admin' role.

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The custom table record is not related to the catalog item.

Question 5

Which TWO statements about the ServiceNow application navigator are true? (Choose two.)

Accepted Answer

The navigator can be filtered by typing in the filter field.. The ServiceNow application navigator includes a built-in filter field that allows users to quickly locate modules, reports, or other navigator entries by typing keywords. This filter dynamically narrows the displayed items based on the input, improving navigation efficiency without requiring administrative changes.

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The navigator displays all tables in the instance.

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Users can add links to the navigator as favorites.

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End users can add new modules to the navigator.

Question 6

Which TWO of the following are valid ways to modify the layout of a form in ServiceNow?

Accepted Answer

Using the Form Designer. The Form Designer is the dedicated tool in ServiceNow for modifying form layouts, including rearranging fields, adding sections, and configuring field properties. It provides a drag-and-drop interface to control the position and visibility of fields on a form, making it a primary method for layout changes.

Answer

Creating an Access Control Rule (ACL)

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Modifying the Dictionary Override

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Creating a report on the table

Question 7

Which TWO conditions must be true for an SLA to start tracking on an incident? (Choose two.)

Accepted Answer

The SLA definition is set to Active. An SLA definition must be set to 'Active' for it to start tracking on an incident. Only active SLA definitions are evaluated and applied to records; inactive definitions are ignored by the system. This ensures that only intended and configured SLAs are enforced.

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The incident is assigned to a group

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The incident is in a state of 'New'

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The SLA definition has a business schedule attached

Question 8

Which TWO statements about ServiceNow CMDB identification and reconciliation are correct?

Accepted Answer

The Identification and Reconciliation (IRE) engine processes incoming CI data.. The Identification and Reconciliation (IRE) engine is the ServiceNow component responsible for processing incoming CI data from sources like Discovery, Service Mapping, or integrations. It applies identification rules to determine if a CI already exists and reconciliation rules to resolve attribute conflicts, ensuring data integrity in the CMDB.

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The 'Source' field on a CI can be set per attribute.

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Reconciliation rules are used to identify duplicate CIs.

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The CMDB automatically deletes duplicate CIs when detected.

Question 9

An organization uses an approval process for all catalog requests. They want a delegated approver to be able to approve on behalf of the manager. Which configuration is required?

Accepted Answer

Set the 'Approval Delegation' property to true and configure delegates on the user record.. ServiceNow requires both the 'Approval Delegation' system property to be set to true and the delegate to be configured on the user record of the approver. This two-part configuration enables a delegated approver to act on behalf of the manager during an approval process, ensuring the delegation is recognized by the approval engine.

Answer

Enable 'Approval Delegation' on the system property only.

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Use the 'Delegate' related list on the approval rule.

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Configure the delegate in the user record of the approver.

Question 10

Drag and drop the steps to activate a plugin in ServiceNow into the correct order.

Accepted Answer

Navigate to System Applications > All, find the plugin, click the plugin name, click Activate.. Activating a plugin in ServiceNow requires following the correct sequence: first navigate to the plugin list via System Applications > All, then locate the desired plugin, select it, and finally click the Activate button. Any deviation from this order will result in an error or missing functionality.

Answer

Navigate to System Applications > All, click Activate, find the plugin, click the plugin name.

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Find the plugin, navigate to System Applications > All, click the plugin name, click Activate.

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Click the plugin name, navigate to System Applications > All, find the plugin, click Activate.