SNOW-CSA Timed Practice Test 1 — 10 Questions

Question 1

Drag and drop the steps to configure an outbound email account in ServiceNow into the correct order.

Question 2

An administrator wants to create a new module under the 'User Administration' application menu. Which module type should be used to display a list of users?

Accepted Answer

List. Option A is correct because a List module type is specifically designed to display a table of records from a specified table, such as the sys_user table for users. When creating a module under the 'User Administration' application menu, selecting List allows the administrator to configure the module to show a list view of user records, including columns, filters, and sorting options.

Answer

Form

Answer

URL

Answer

Report

Question 3

Drag and drop the steps to create a new application scope in ServiceNow into the correct order.

Question 4

Drag and drop the steps to activate a plugin in ServiceNow into the correct order.

Question 5

Drag and drop the steps to create a new user in ServiceNow into the correct order.

Question 6

Drag and drop the steps to create a new report in ServiceNow into the correct order.

Question 7

Drag and drop the steps to configure a new Catalog Item in ServiceNow into the correct order.

Question 8

A company wants to ensure that when a user submits a catalog item for a new laptop, the request is automatically approved if the cost is under $1,000 and the user's department has sufficient budget. What is the best way to implement this requirement?

Accepted Answer

Create an Approval rule with conditions on cost and department budget.. Option D is correct because Approval rules in ServiceNow are specifically designed to automate approval decisions based on conditions like cost and department budget. By creating an Approval rule on the catalog item, you can evaluate the requested cost against a threshold and check the department's budget balance via a condition script or reference to the budget table, enabling automatic approval without manual intervention.

Answer

Configure a notification to inform the user of the approval status.

Answer

Set up a Business Rule to approve all requests under $1,000.

Answer

Use a Flow to send an approval request to the manager every time.

Question 9

An organization is planning to implement CMDB for a large-scale environment with multiple data sources. They need to ensure that the most trustworthy data source takes precedence when conflicts occur. Which feature should they use?

Accepted Answer

Data Source Priority. Data Source Priority (Option D) is the correct feature because it allows administrators to define a hierarchy of data sources in the CMDB, ensuring that when multiple sources provide conflicting attribute values for the same CI, the source with the highest priority (lowest numeric value) is trusted and its data is used. This directly addresses the requirement to make the most trustworthy data source take precedence in a large-scale, multi-source environment.

Answer

Identification & Reconciliation engine

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Reconciliation

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Set source precedence in the CI class manager for each CI

Question 10

Which TWO of the following are valid ways to trigger a workflow from a catalog item? (Choose two.)

Accepted Answer

Set the 'Workflow' field on the catalog item to the desired workflow.. Option C is correct because the 'Workflow' field on the catalog item record directly associates a workflow with that item. When a user submits the catalog item, the platform automatically triggers the associated workflow on the generated sc_request record. This is the standard declarative method for linking a catalog item to a workflow without custom scripting.

Answer

On the catalog item form, go to the 'Workflow' tab and select a workflow.

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Write a Business Rule on the 'sc_request' table that starts a workflow.

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In the workflow editor, add a 'Execute Workflow' activity pointing to the catalog item.