Quick Answer
The answer is List. A List module type is the correct choice because it is specifically designed to display a table of records from a specified table, such as the sys_user table, allowing an administrator to create a module that shows a list of users with configurable columns, filters, and sorting options. On the ServiceNow Certified System Administrator CSA exam, this question tests your understanding of application menu structure and module types, often appearing as a straightforward scenario where you must match the module type to its intended display function. A common trap is confusing List with Report or Link module types, but remember that List directly renders a table view of records from a single table, while Report is for aggregated data and Link points to an external URL. To lock in the concept, use this memory tip: “List shows the list, Report shows the result.”
This SNOW-CSA practice question tests your understanding of ui, navigation and forms. Examine the command output carefully: the correct answer depends on what the output actually shows, not on general recall alone. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
An administrator wants to create a new module under the 'User Administration' application menu. Which module type should be used to display a list of users?
List
A list module shows a list of records from a table.
Form
Why wrong: A form module displays a single record form.
URL
Why wrong: A URL module points to an external or internal URL.
Report
Why wrong: A report module displays a report.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
List
Option A is correct because a List module type is specifically designed to display a table of records from a specified table, such as the sys_user table for users. When creating a module under the 'User Administration' application menu, selecting List allows the administrator to configure the module to show a list view of user records, including columns, filters, and sorting options.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
List
Why this is correct
A list module shows a list of records from a table.
Related concept
Read the scenario before looking for a memorised answer.
Form
Why it's wrong here
A form module displays a single record form.
URL
Why it's wrong here
A URL module points to an external or internal URL.
Report
Why it's wrong here
A report module displays a report.
Common exam traps
The trap here is that candidates may confuse a List module with a Report module, thinking a Report can display a list of users, but Reports are for aggregated or charted data, not a native record list view.
Detailed technical explanation
In ServiceNow, a List module leverages the underlying sys_module table and the module's 'link_type' field set to 'direct' with a target like 'list.do?sysparm_query=...' to render a filtered list view. The list view uses the table's default view or a specified view, and the module can be configured with a custom query to show only relevant users, such as active users or users in a specific department. This is distinct from a Report module, which uses the sys_report table and requires a report definition to generate visualizations.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A practitioner preparing for the SNOW-CSA exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
UI, Navigation and Forms — This question tests UI, Navigation and Forms — Read the scenario before looking for a memorised answer..
The correct answer is: List — Option A is correct because a List module type is specifically designed to display a table of records from a specified table, such as the sys_user table for users. When creating a module under the 'User Administration' application menu, selecting List allows the administrator to configure the module to show a list view of user records, including columns, filters, and sorting options.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.
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