CIS-HR Core HR Applications And Employee Center Practice Question
You are setting up HR Skills. Which TWO of the following statements are true regarding Skills in ServiceNow HRSD?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Assignment rules can use skills to route HR cases.
Skills are managed in the cmn_skill table and can be mapped to users or groups for assignment routing.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Skills are mandatory for all HR Services.
Why it's wrong here
Skills are optional.
- ✗
Skills can only be assigned to ITIL users.
Why it's wrong here
Skills are platform-wide.
- ✓
Assignment rules can use skills to route HR cases.
Why this is correct
Matching rules use skills to route cases to the right agent.
- ✓
Skills can be associated with both users and groups.
Why this is correct
Skills are flexible and can be assigned at both levels.
- ✗
Skills replace the need for roles.
Why it's wrong here
Roles and skills serve different functions.
About these practice questions
Courseiva writes every CIS-HR question from scratch — 313 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-HR practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-HR exam.