CIS-HR HR System Architecture Practice Question

Which TWO roles are commonly assigned to HR agents?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

sn_hr_core.basic

HR agents typically require 'sn_hr_core.case_writer' and 'sn_hr_core.basic' roles.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
survey_admin
Why it's wrong here
Specific to survey configuration.
✗
itil
Why it's wrong here
Used for IT, not HR.
✓
sn_hr_core.basic
Why this is correct
Required for basic HR functionality access.
✗
admin
Why it's wrong here
Too broad for standard agent access.
✓
sn_hr_core.case_writer
Why this is correct
Required to create and edit HR cases.

About these practice questions

One of 313 original CIS-HR practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →

How Courseiva writes practice questions · Editorial policy

Written and reviewed by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

Last reviewed August 2026 · checked against the official ServiceNow exam blueprint

Ready to practise?

Put this into practice with a full scored session.

Start practice session

Practice tests

Work through a scored set and see where your weak spots actually are.

CIS-HR Practice Test 1 — 25 Questions→CIS-HR Practice Test 2 — 25 Questions→CIS-HR Exam Simulation 1 — 100 Questions→

Domain-focused practice

Each of these maps to a scored section of the exam blueprint.

HR System Architecture Security And Data Protection Core HR Applications And Employee Center Lifecycle Events And Journeys

Practice by scenario

Practise one question format at a time: exhibits, multi-select, drag-and-drop, troubleshooting.

Browse scenarios

Go deeper on a topic

Target a specific weak area. Each page focuses on one exam topic with questions, explanations and a concept guide.

HR System Architecture practice questions Security And Data Protection practice questions CIS-HR scenario practice questions Lifecycle Events And Journeys practice questions

Keep going

All CIS-HR questions Exam domains CIS-HR practice test

This CIS-HR practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-HR exam.