CIS-HR Core HR Applications And Employee Center Practice Question
When setting up an HR Service, which field must be populated for it to appear in the 'Create New Case' module?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
HR Service
The 'Publish' checkbox or the visibility settings must be active, but specifically, the 'HR Service' definition must be associated with the case producer.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
HR Service
Why this is correct
The service definition must be active and linked to a record producer.
- ✗
Assignment group
Why it's wrong here
Cases can be created without an initial assignment group.
- ✗
Service category
Why it's wrong here
While used for organization, it is not strictly required for appearance.
- ✗
Department
Why it's wrong here
Department is not required for the case to exist.
About these practice questions
Courseiva writes every CIS-HR question from scratch — 313 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-HR practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-HR exam.