CIS-HR HR System Architecture Practice Question
A customer wants to map HR cases to specific HR services based on the 'Category' field on the Employee Center. What is the correct path to configure this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
HR Administration > HR Services
HR Services are mapped to Topics, and Topics are mapped to Categories within the Employee Center configuration.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
HR Administration > HR Services
Why this is correct
HR Services are the primary configuration point for defining how cases are created and routed.
- ✗
HR Administration > Case Options
Why it's wrong here
Case options is not a valid module name.
- ✗
Employee Center > Category Mappings
Why it's wrong here
This is not a native path for HR case routing.
- ✗
Service Portal > Pages
Why it's wrong here
Modifying portal pages changes the UI, not the underlying case routing logic.
About these practice questions
This CIS-HR question is part of Courseiva's 313-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-HR practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-HR exam.