CIS-HR HR System Architecture Practice Question
A customer needs to restrict access to HR cases based on the HR department. Which component should you use to implement this security requirement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
HR Criteria
HR Criteria is the standard ServiceNow mechanism to control access to HR services, knowledge articles, and cases based on user profiles.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Business Rules
Why it's wrong here
Business rules are for server-side logic, not access control.
- ✗
ACLs
Why it's wrong here
While ACLs work, they are not the HR-specific tool for service and case access.
- ✗
Data Policies
Why it's wrong here
Data policies control field constraints, not record access.
- ✓
HR Criteria
Why this is correct
HR Criteria allows for granular security based on conditions.
About these practice questions
Courseiva writes every CIS-HR question from scratch — 313 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-HR practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-HR exam.