The answer is to add the @supplier.com domain to the allowlist in Einstein Activity Capture settings. This is correct because Einstein Activity Capture uses allowlists and blocklists to filter which emails are automatically logged; by default, emails from external or unknown domains are often excluded to reduce noise, so explicitly adding the vendor’s domain ensures those messages are captured regardless of other settings. On the Salesforce AI Associate exam, this question tests your understanding of how Einstein Activity Capture governs data ingestion through domain-level controls, a common trap being that candidates assume permission or connection issues are the root cause when the real solution is a missing allowlist entry. A helpful memory tip is to think of the allowlist as a VIP list for domains—if a domain isn’t on it, the system treats it as uninvited and skips it, so always check the allowlist first when specific external emails go missing.
AI Associate AI Capabilities in CRM Practice Question
This AI Associate practice question tests your understanding of ai capabilities in crm. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A manufacturing company uses Salesforce Sales Cloud with Einstein Activity Capture to log emails and events automatically. The sales team has noticed that some emails from Microsoft Outlook are not appearing in the Einstein Activity Capture dashboard, even though the users have configured the connection correctly. The administrator checks the activity capture settings and sees that the data source is enabled and users have the correct permissions. The missing emails are from a specific domain, @supplier.com, which is a known vendor. What should the administrator do to ensure these emails are captured?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Add the @supplier.com domain to the allowlist in Einstein Activity Capture settings.
Einstein Activity Capture uses allowlists and blocklists to control which emails are captured. By default, emails from external domains may be excluded to reduce noise. Adding @supplier.com to the allowlist ensures that emails from that domain are explicitly included in the capture process, overriding any default filtering.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Increase the sync frequency for Einstein Activity Capture to every 5 minutes.
Why it's wrong here
Sync frequency does not bypass domain restrictions.
✓
Add the @supplier.com domain to the allowlist in Einstein Activity Capture settings.
Why this is correct
Domain allowlists in Activity Capture settings control which external emails are captured.
Related concept
Read the scenario before looking for a memorised answer.
✗
Instruct users to manually log the supplier emails as activities in Salesforce.
Why it's wrong here
Manual logging is a workaround but not the root cause fix.
✗
Assign the 'Einstein Activity Capture User' permission set to the supplier's email domain.
Why it's wrong here
Permission sets control access, not email capture from external senders.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may confuse Einstein Activity Capture's domain filtering with permission sets or sync frequency, overlooking the fact that the allowlist is the specific control for including or excluding emails from particular domains.
Detailed technical explanation
How to think about this question
Einstein Activity Capture uses a server-side sync engine that evaluates each email against configured allowlists and blocklists before storing it in the Salesforce activity timeline. The allowlist can include specific email addresses or entire domains, and it works in conjunction with user-level permissions to determine which activities are captured. In a real-world scenario, a company might block all external vendor emails by default and then selectively allowlist trusted domains like @supplier.com to maintain data relevance.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the AI Associate exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
AI Capabilities in CRM — This question tests AI Capabilities in CRM — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Add the @supplier.com domain to the allowlist in Einstein Activity Capture settings. — Einstein Activity Capture uses allowlists and blocklists to control which emails are captured. By default, emails from external domains may be excluded to reduce noise. Adding @supplier.com to the allowlist ensures that emails from that domain are explicitly included in the capture process, overriding any default filtering.
What should I do if I get this AI Associate question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.
Question Discussion
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