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AI Associate AI Fundamentals Practice Question

A sales director wants to implement lead scoring but has no historical data on which leads converted. What approach can the team use to start?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Use unsupervised learning to cluster leads into segments and score based on cluster characteristics

Unsupervised learning can cluster leads based on similarities, providing initial scores without labeled outcomes.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Use unsupervised learning to cluster leads into segments and score based on cluster characteristics

    Why this is correct

    Correct. Clustering reveals patterns; leads in high-value clusters get higher scores.

  • Train a supervised model using assumptions as labels

    Why it's wrong here

    Assumptions may introduce bias; unsupervised is safer.

  • Skip lead scoring until enough conversion data is collected

    Why it's wrong here

    Business needs often require immediate solutions; unsupervised provides a starting point.

  • Use reinforcement learning to learn scoring from sales team feedback

    Why it's wrong here

    Reinforcement learning requires an interactive environment; not practical for initial scoring.

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This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.