PgMP Program Benefits Management Practice Question
During a benefits transition phase, a business unit manager reports that the delivered capability is not yielding the expected performance metrics. What should the program manager prioritize?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Initiate a performance gap analysis with the business unit to identify adoption barriers.
The program manager must facilitate a root cause analysis to determine if the issue is with the capability itself or the adoption process.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Initiate a performance gap analysis with the business unit to identify adoption barriers.
Why this is correct
Identifying adoption barriers is critical to ensuring the realization of the benefit.
- ✗
Close the program immediately as the benefits are not being met.
Why it's wrong here
Program closure should only happen after remedial actions have been exhausted.
- ✗
Force the business unit to accept the product as defined in the charter.
Why it's wrong here
Forcing adoption fails to address the underlying performance gap.
- ✗
Update the Benefits Realization Plan to lower the success threshold.
Why it's wrong here
Adjusting targets should only occur after a valid root cause analysis confirms the original target is unattainable.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official PMI exam blueprint
This PgMP practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PgMP exam.