ITIL4F ITIL Management Practices Practice Question
Which THREE of the following are types of events in Monitoring and Event Management?
⚠ Common exam trap
Many exam-takers confuse event types with incident priority levels (like Emergency) or change categories (like Standard), leading them to select options that are valid in other ITIL practices but not in Monitoring and Event Management.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Informational
In ITIL's Monitoring and Event Management practice, events are classified into three types: informational, warning, and exception. Option B (Informational) is correct because informational events simply notify that a device, service, or process has changed state or completed an activity and require no action. Option C (Exception) is correct because exception events indicate that a component or service is operating outside normal or expected parameters and typically requires intervention. Option D (Warning) is correct because warning events signal that something is approaching a threshold or abnormal condition but has not yet breached it, so proactive action may be needed. Options A (Emergency) and E (Standard) are not part of the ITIL event type classification, even though 'emergency' may describe severity and 'standard' may describe a change type.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Emergency
Why it's wrong here
Emergency is a priority or severity classification applied to incidents, not one of the defined event types in Monitoring and Event Management. The recognised types are informational, warning and exception. Emergency belongs to incident prioritisation, so it is tempting when severity terminology is confused with event categorisation.
- ✓
Informational
Why this is correct
Informational events report normal operational status, such as a service completing successfully or a threshold remaining within limits. ITIL 4 defines three event types — informational, warning, and exception — so this satisfies the stem's requirement for a recognised type, requiring no action but logged for visibility.
- ✓
Exception
Why this is correct
An exception event signals abnormal operation, such as a service breaching a threshold or failing unexpectedly. It is one of the three defined event types in Monitoring and Event Management, distinct from informational and warning events.
- ✓
Warning
Why this is correct
Warning is a recognised event type in Monitoring and Event Management, signalling that a threshold is approaching but service has not yet been breached. It sits alongside informational and exception events, satisfying the question's requirement for a valid event classification.
- ✗
Standard
Why it's wrong here
Standard is not an event type; it describes changes to a service that follow an established, repeatable procedure. It is tempting because standard changes are a recognised change-enablement category, and this would be correct if the question asked about change types rather than Monitoring and Event Management event types.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.