ITIL4F ITIL Management Practices Practice Question
Which THREE of the following are types of events in Monitoring and Event Management?
⚠ Common exam trap
Many exam-takers confuse event types with incident priority levels (like Emergency) or change categories (like Standard), leading them to select options that are valid in other ITIL practices but not in Monitoring and Event Management.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Informational
In ITIL 4, Monitoring and Event Management categorizes events into three types: Informational, Warning, and Exception. An Informational event (Option B) is a routine notification that indicates normal operation, such as a scheduled task completion or a configuration change log entry, requiring no immediate action.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Emergency
Why it's wrong here
Emergency is a change type, not an event type.
- ✓
Informational
Why this is correct
Informational events indicate normal operation.
- ✓
Exception
Why this is correct
Exception events indicate a failure or critical situation.
- ✓
Warning
Why this is correct
Warning events indicate something unusual that may need attention.
- ✗
Standard
Why it's wrong here
Standard is a change type, not an event type.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.