ITIL4F ITIL Management Practices Practice Question
In ITIL 4, which practice involves managing the lifecycle of configuration items (CIs) and maintaining a configuration management database (CMDB)?
⚠ Common exam trap
ITIL4F often tests the overlap between Service Configuration Management, IT Asset Management, and Change Enablement, so candidates must remember that only Service Configuration Management owns the CI lifecycle and CMDB.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
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Service Configuration Management
Service Configuration Management is the ITIL 4 practice responsible for managing the lifecycle of configuration items (CIs) and maintaining the configuration management database (CMDB). It ensures that accurate and reliable configuration information about services and their components is available when and where it is needed. This practice evolved from the ITIL v3 Service Asset and Configuration Management process.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Deployment Management
Why it's wrong here
Deployment Management is responsible for moving new or changed hardware, software, documentation, processes, or any other component into live environments. Its focus is on the successful installation and activation of release components, ensuring they are available for use. While it handles components, it does not manage their entire lifecycle from identification to retirement within a configuration management system.
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IT Asset Management
Why it's wrong here
IT Asset Management primarily focuses on the financial and contractual lifecycle of IT assets, including their procurement, deployment, maintenance, and disposal. It ensures that the organization gains value from its assets and complies with licensing and regulatory requirements. Unlike Service Configuration Management, it emphasizes financial value, ownership, and contractual obligations rather than the operational relationships and states of configuration items.
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Service Configuration Management
Why this is correct
Service Configuration Management is the practice of ensuring that accurate and reliable information about the configuration of services and the CIs that support them is available when and where needed. It involves planning, identifying, controlling, recording, reporting, and verifying all CIs throughout their lifecycle, including their relationships. This practice maintains a Configuration Management Database (CMDB) to provide a logical model of the organization's infrastructure and services.
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Change Enablement
Why it's wrong here
Change Enablement focuses on maximizing the number of successful service and product changes by ensuring risks are properly assessed, authorizing changes, and managing the change schedule. Its primary concern is the process of approving and coordinating modifications to services or components, not the ongoing lifecycle management of the individual components themselves. While changes often affect CIs, Change Enablement governs the *act* of modification, not the *management* of the CI's existence.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert exam blueprint
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.