A junior security analyst at a healthcare company receives a call from an employee who says they received an email from the IT department asking them to click a link and reset their password. The email address looks slightly misspelled. The analyst wants to confirm whether this is a phishing attempt before the employee clicks anything. Which action should the analyst take FIRST?
Forwarding the suspicious email preserves the original headers and URL, which the security team needs to analyze the sender, reply-to, and embedded link. Telling the employee not to click prevents credential compromise. This is the safest first step because it isolates the threat without interacting with it, and it gives responders evidence to determine whether other employees received the same message.
Why this answer
The correct approach is to preserve the suspicious message and prevent interaction with it. Forwarding the email to the security team keeps headers and URLs intact for analysis, while instructing the employee not to click avoids credential theft or malware execution. This supports containment and enables responders to check for other recipients and block the sender or link.
Exam trap
The trap here is assuming that clicking a suspicious link from a personal device is safe because it is off the corporate network.