PL-900 Practice Question: Demonstrate the capabilities of Microsoft Copilot Studio
You are designing a copilot in Microsoft Copilot Studio for an internal help desk. The copilot must greet users, answer common questions from an internal SharePoint site, and let users open a support ticket only when they are signed in. Which TWO configuration steps are required? (Choose two.)
⚠ Common exam trap
The trap here is assuming that publishing to an internal channel like Teams automatically secures capabilities, when authentication must be explicitly enabled to gate actions such as ticket creation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enable authentication for the copilot so users sign in before accessing restricted capabilities.
The two necessary steps are enabling authentication so only signed-in users can open tickets, and adding the internal SharePoint site as a knowledge source so the copilot can answer common questions from that content. Publishing channels and scheduled flows do not provide authentication gating or knowledge grounding, and disabling generative answers would remove the desired question-answering capability.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Disable generative answers so the copilot only uses authored topics.
Why it's wrong here
Disabling generative answers would prevent the copilot from answering the common questions from the SharePoint site, which is a core requirement. Authored topics alone would require manually authoring every question, which the scenario does not ask for. This setting conflicts with the need to answer from internal content.
- ✓
Enable authentication for the copilot so users sign in before accessing restricted capabilities.
Why this is correct
Authentication ensures the copilot knows who the user is and can gate capabilities such as ticket creation. In Copilot Studio, enabling authentication with a supported identity provider lets the copilot require sign-in, which is necessary to restrict ticket creation to authenticated users and to personalize or secure actions.
- ✗
Publish the copilot to the Microsoft Teams channel only.
Why it's wrong here
Publishing to Teams affects where users access the copilot but does not provide authentication gating or knowledge grounding by itself. While Teams is a common internal channel, restricting publishing to only Teams does not satisfy the requirement that ticket creation be limited to signed-in users, nor does it supply the SharePoint answers.
- ✓
Add the internal SharePoint site as a knowledge source for the copilot.
Why this is correct
To answer common questions from the internal site, the copilot needs that content as a knowledge source. Adding SharePoint as a knowledge source allows generative answers to retrieve relevant internal content. Without it, the copilot has no grounding for those questions and cannot reliably answer them.
- ✗
Create a scheduled cloud flow that runs every hour to refresh help desk content.
Why it's wrong here
A scheduled flow is not required for the copilot to answer from SharePoint, and it does not address authentication or ticket gating. Knowledge refresh is handled by the knowledge source configuration, not by an hourly flow. This adds unnecessary automation without fulfilling either stated requirement.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.