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PL-900 Practice Question: Refer to the exhibit

Exhibit

{
  "entityPermission": {
    "name": "Support Staff Read",
    "entityName": "case",
    "scope": "Global",
    "permission": "Read",
    "webRoles": [
      {
        "name": "Support Staff"
      }
    ]
  }
}

Refer to the exhibit. A Power Pages site has an entity permission configured as shown. A user assigned to the 'Support Staff' web role reports that they cannot see any cases when visiting the case list page. Other users with the same role can see cases. What is the most likely issue?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

The scope should be 'User' instead of 'Global'.

The entity permission scope is set to 'Global', which grants access to all records of the entity. However, the user cannot see any cases because the scope should be 'User' to limit visibility to records owned by the user. Other users with the same role can see cases because they own cases, while this user does not own any cases.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
The entity name is misspelled; it should be 'cases'.
Why it's wrong here
The logical name 'case' is correct for the Case table in Dataverse.
✓
The scope should be 'User' instead of 'Global'.
Why this is correct
Global scope allows seeing all records; User scope would restrict to own records.
✗
The permission type should be 'Write' to see records.
Why it's wrong here
Read permission is sufficient to view records in a list.
✗
The user is not assigned to the 'Support Staff' web role.
Why it's wrong here
If the user is not assigned to the web role, the entity permission does not apply, and they cannot see cases.

Go deeper

PL-900 Practice Question: Refer to the exhibit

Exhibit

Why each option matters

Option-by-option breakdown

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