PL-900 Practice Question: Demonstrate the capabilities of Microsoft Copilot Studio
A support team uses Microsoft Copilot Studio to build a copilot that helps employees reset their passwords. The copilot must ask the employee to choose their department from a list of five departments and then provide a department-specific reset link. Which Copilot Studio feature should the maker use to present the list of departments and capture the employee's selection?
⚠ Common exam trap
Many exam-takers confuse a condition node, which evaluates a value, with a question node, which collects a value from the user.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Add a question node and configure it with multiple choice options for the departments.
The question node in Microsoft Copilot Studio is designed to ask the user a question and collect their response. Configuring it with multiple choice options lets the maker present the five departments and capture the employee's selection into a variable. That variable can then drive condition nodes to deliver the correct reset link. Native question nodes are the simplest and most appropriate way to gather structured input.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Add a condition node that checks the employee's department variable.
Why it's wrong here
A condition node evaluates an existing variable and branches the conversation based on its value. It does not present a list of options or collect input from the user. In this scenario, the department value must first be captured from the employee, so a condition node alone would not satisfy the requirement and would fail to gather the necessary selection.
- ✗
Add a Power Automate flow that returns the department list as an adaptive card.
Why it's wrong here
Power Automate flows can return adaptive cards and are useful for complex integrations, but they add unnecessary complexity when a built-in question node already supports multiple choice options. The scenario does not require external data or advanced card formatting. Using a flow would increase development effort and maintenance without providing a benefit over the native question node feature.
- ✗
Add a message node that lists the departments as plain text.
Why it's wrong here
A message node simply displays text to the user and does not capture a response. While it could show the list of departments, the copilot would not receive or store the employee's choice. Without capturing the selection, the copilot cannot branch to the correct reset link, so a message node does not meet the interactive requirement of this scenario.
- ✓
Add a question node and configure it with multiple choice options for the departments.
Why this is correct
A question node in Microsoft Copilot Studio can be configured to present multiple choice options to the user. This directly matches the requirement to show a list of five departments and capture the selection. The selected value can then be stored in a variable and used in subsequent condition nodes to provide the correct reset link, making this the appropriate feature.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.