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PL-900 Practice Question: Create a custom app that allows field technicians…
A company wants to create a custom app that allows field technicians to view and update work orders from their mobile devices. The app must work offline and sync data when connectivity is restored. Which Power Platform component should be used?
⚠ Common exam trap
It's easy for candidates to confuse Power Automate's ability to trigger offline workflows with the need for a full mobile app interface, overlooking that Power Apps is the only component that provides both a custom UI and built-in offline sync for Dataverse data.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Power Apps
Power Apps is the correct component because it enables the creation of custom canvas or model-driven apps that can run on mobile devices. Power Apps supports offline capability through the use of the offline profile feature, which allows users to view and update work orders without connectivity and sync changes to the underlying Microsoft Dataverse when the connection is restored.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Power Apps
Why this is correct
Power Apps enables custom mobile apps with offline sync.
- ✗
Power Automate
Why it's wrong here
Power Automate is for automation, not custom app creation.
- ✗
Power BI
Why it's wrong here
Power BI is for data visualization, not app creation.
- ✗
Power Virtual Agents
Why it's wrong here
Power Virtual Agents is for chatbots, not custom apps.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.