The correct answer is to ensure the workspace is assigned to an active capacity (Pro or Premium) and that the capacity is not paused. This is because when a shared workspace’s assigned capacity is paused or deleted, the Power BI service may still show report listings due to cached metadata, but attempting to open the actual report triggers a “not found” error since the underlying compute resources are unavailable. On the PL-300 exam, this scenario tests your understanding of capacity management versus licensing—a common trap is confusing user license assignment (which is global) with workspace capacity assignment. Remember that users can see reports in the list but get a “not found” error specifically when the workspace’s capacity is inactive, not when reports are missing or permissions are misconfigured. A helpful memory tip: “Listed but locked” means the capacity is likely paused or deleted.
PL-300 Manage and secure Power BI Practice Question
This PL-300 practice question tests your understanding of manage and secure power bi. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A Power BI administrator receives a support ticket that users can see reports in the Power BI service but cannot access them, receiving a 'not found' error. The reports are stored in a shared workspace. What should the administrator check first?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "first"
Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure the workspace is assigned to an active capacity (Pro or Premium) and that the capacity is not paused
Option D is correct because if users are in a workspace with a different capacity, they may see reports due to caching but get 'not found' when trying to open them if the capacity is paused or deleted. Option A is wrong because license assignment is usually global. Option B is wrong because RLS would show data, not 'not found'. Option C is wrong because the reports exist.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Verify that the users have Power BI Pro or Premium Per User licenses assigned
Why it's wrong here
Licenses are typically assigned; the error suggests a capacity issue.
✗
Confirm that the report is published to the correct workspace
Why it's wrong here
The report exists, but users see it, so it's in the workspace.
✓
Ensure the workspace is assigned to an active capacity (Pro or Premium) and that the capacity is not paused
Why this is correct
A paused or deleted capacity can cause 'not found' errors despite listing.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Check if row-level security (RLS) is blocking access to the underlying data
Why it's wrong here
RLS would allow access to the report but show no data.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Trap categories for this question
Command / output trap
RLS would allow access to the report but show no data.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Got this wrong? Here's your next step.
Identify which PL-300 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Manage and secure Power BI — This question tests Manage and secure Power BI — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Ensure the workspace is assigned to an active capacity (Pro or Premium) and that the capacity is not paused — Option D is correct because if users are in a workspace with a different capacity, they may see reports due to caching but get 'not found' when trying to open them if the capacity is paused or deleted. Option A is wrong because license assignment is usually global. Option B is wrong because RLS would show data, not 'not found'. Option C is wrong because the reports exist.
What should I do if I get this PL-300 question wrong?
Identify which PL-300 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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