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MS-900 Practice Question: A help desk lead is documenting the correct…
A help desk lead is documenting the correct Microsoft 365 approach to web/mobile Office apps, business email, Teams, OneDrive, and SharePoint, but not desktop Office apps. Microsoft 365 licensing, admin, or support concept is most relevant?
⚠ Common exam trap
A common mix-up: candidates confuse Microsoft 365 Business Basic with Microsoft 365 Business Standard or Apps for Business, mistakenly thinking Basic includes desktop Office apps, or they incorrectly select a feature-specific tool (like Stream or Forms) instead of recognizing the question is about the correct licensing plan.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Microsoft 365 Business Basic
The question describes a scenario requiring web/mobile Office apps, business email, Teams, OneDrive, and SharePoint—but explicitly excludes desktop Office apps. Microsoft 365 Business Basic is the correct plan because it includes all these services (Exchange Online for email, Teams, SharePoint Online, OneDrive for Business, and web/mobile versions of Office apps) without including the desktop Office applications, making it the most relevant licensing concept.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Microsoft Stream
Why it's wrong here
Microsoft Stream hosts and shares video content; it does not govern licensing or provisioning of web and mobile Office apps, email, Teams, OneDrive or SharePoint. It is tempting as a familiar Microsoft 365 workload, but the relevant concept is the Microsoft 365 Business Basic licence, which omits desktop apps.
- ✗
Microsoft Whiteboard
Why it's wrong here
Whiteboard provides a collaborative canvas, not the web/mobile Office apps, email, Teams, OneDrive or SharePoint services the lead is documenting. It is tempting because it is included in many Microsoft 365 subscriptions, but it would be the right answer only if the scenario asked about digital inking and brainstorming collaboration.
- ✗
Microsoft Forms
Why it's wrong here
Microsoft Forms collects surveys and quizzes; it plays no part in licensing web and mobile Office apps, email, Teams, OneDrive or SharePoint. It is tempting as a familiar Microsoft 365 app, but the relevant concept is the Microsoft 365 Business Basic licence, which excludes desktop apps.
- ✓
Microsoft 365 Business Basic
Why this is correct
Microsoft 365 Business Basic licenses web and mobile Office apps, business email, Teams, OneDrive and SharePoint, but excludes desktop Office applications. It matches the stated requirement precisely, unlike Business Standard or Premium, which include desktop apps.
Go deeper
Related to this question
Learn chapter
OneDrive for Business
Key term
SharePoint Online
SharePoint Online is a cloud-based collaboration platform from Microsoft that lets teams create, store, organize, and share content securely from anywhere.
Key term
Microsoft 365
Microsoft 365 is a subscription-based cloud service from Microsoft that combines productivity tools like Office apps with security, device management, and online storage.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MS-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-900 exam.