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MS-900 Practice Question: A business stakeholder asks how Microsoft 365 can…
A business stakeholder asks how Microsoft 365 can help them check known incidents affecting Microsoft 365 services. Microsoft 365 licensing, admin, or support concept is most relevant?
⚠ Common exam trap
Many candidates confuse productivity tools (Forms, Whiteboard, Stream) with administrative or support features, failing to recognize that Service health is the dedicated console for incident monitoring within the Microsoft 365 admin center.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service health
Service health in the Microsoft 365 admin center provides real-time status and incident information for all Microsoft 365 services. It allows administrators and stakeholders to check known incidents, advisories, and historical uptime data, directly addressing the need to monitor service availability.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Microsoft Forms
Why it's wrong here
Microsoft Forms collects surveys, quizzes and polls; it publishes no service health or incident data. It would be correct for gathering stakeholder feedback, whereas checking known Microsoft 365 incidents requires the Service Health dashboard in the Microsoft 365 admin centre.
- ✗
Microsoft Whiteboard
Why it's wrong here
Microsoft Whiteboard provides a shared digital canvas for brainstorming and sketching; it reports no service incidents or advisories. It would be correct for visual collaboration sessions, but checking known Microsoft 365 incidents requires the Service Health dashboard in the Microsoft 365 admin centre.
- ✗
Microsoft Stream
Why it's wrong here
Microsoft Stream hosts and shares internal video content; it publishes no service health or incident information. It would be correct for delivering recorded presentations or training, whereas checking known Microsoft 365 incidents requires the Service Health dashboard in the Microsoft 365 admin centre.
- ✓
Service health
Why this is correct
Service health in the Microsoft 365 admin centre publishes current and historical incidents and advisories affecting Microsoft 365 services. This satisfies the stakeholder's need to check known service incidents, distinct from Message centre, which covers upcoming changes rather than outages.
Go deeper
Related to this question
Learn chapter
Microsoft 365 Support Options
Key term
Microsoft 365
Microsoft 365 is a subscription-based cloud service from Microsoft that combines productivity tools like Office apps with security, device management, and online storage.
Key term
Incident
An incident is a security event that violates an organization's policies or threatens its data, systems, or operations, requiring a structured response.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MS-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-900 exam.