Question 1easymultiple choice
Full question →easymultiple choiceObjective-mapped
A compliance officer needs to preserve all mailbox data for a user who is under a legal investigation. The data must be preserved indefinitely, and no deletion (by the user or system) should be possible. Which Microsoft Purview feature should the officer use?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Litigation Hold
Litigation Hold preserves all mailbox content indefinitely and prevents purging by users or automatic processes.
B
Distractor review
Retention Policy
Retention policies have a fixed retention period and will eventually delete data; they are not indefinite.
C
Distractor review
Data Loss Prevention (DLP)
DLP prevents sharing of sensitive data but does not preserve or block deletion.
D
Distractor review
Sensitivity labels
Sensitivity labels provide classification and protection but do not preserve data from deletion.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Related practice questions
Related MS-102 practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A company recently added the custom domain 'contoso.com' to their Microsoft 365 tenant. Users report that they cannot receive external email sent to their new domain addresses. The administrator confirmed that the domain status shows 'Active' in the Microsoft 365 admin center. What is the most likely cause of this issue?
Question 2
A company has 500 users across Sales, Marketing, and IT departments. User objects are synced from on-premises Active Directory to Microsoft Entra ID using Azure AD Connect. Each department requires different Microsoft 365 license plans (e.g., Sales needs E3, Marketing needs Business Premium, IT needs E5). The administrator wants to automatically assign the appropriate license based on the department attribute without manual intervention. Which approach should the administrator use?
Question 3
A company has purchased 1000 Microsoft 365 E5 licenses and wants to automatically assign licenses to users based on their department attribute, which is synchronized from on-premises Active Directory. The department attribute is stored in Azure AD. Which automated method should the administrator use to achieve this?
Question 4
A company has just purchased Microsoft 365 Business Standard and added the custom domain 'fabrikam.com' to the tenant. They want to verify domain ownership. Which DNS record type must they add to their DNS provider?
Question 5
A company plans to migrate their email from an on-premises Exchange server to Exchange Online. They want to ensure that during the migration, mail sent to users who have already been migrated is delivered to Exchange Online, while mail for non-migrated users is delivered to on-premises. Which type of domain configuration should they use?
Question 6
A company has registered the custom domain 'contoso.com' and wants to host email for the subdomain 'sales.contoso.com' in Exchange Online. They have already verified the root domain. What additional step is required?
FAQ
Questions learners often ask
What does this MS-102 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Litigation Hold — Litigation Hold in Microsoft Purview (Exchange Online) places an indefinite hold on all mailbox content, including deleted items. It prevents permanent deletion and preserves data for eDiscovery. Retention policies are for time-based retention and deletion, DLP prevents data loss, and sensitivity labels classify/protect content.
What should I do if I get this MS-102 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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