MD-102 Manage and maintain devices Practice Question
Your organization uses Microsoft Intune to manage Windows 10 devices. Users report that after a recent update, some devices are no longer receiving compliance policies. You verify that the devices are enrolled and show as active in Intune. What should you check first?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify that the compliance policy is assigned to the correct Windows version.
The correct first step is to verify that the compliance policy is assigned to the correct Windows version. After a Windows update, the OS version may change, and if the policy targets a specific version that no longer matches, devices may stop receiving it. Option B is incorrect because connectivity issues would affect all Intune communication, not just compliance policy receipt. Option C is incorrect because group membership does not directly affect policy delivery to already-enrolled devices. Option D is incorrect because re-enrollment is unnecessary and disruptive; the issue is likely a policy targeting mismatch.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Verify that the compliance policy is assigned to the correct Windows version.
Why this is correct
The update may have changed the OS version, and the policy might not target that version.
- ✗
Check if the devices can connect to the Intune service.
Why it's wrong here
If connectivity were the issue, other management actions would also fail.
- ✗
Ensure the users are members of the correct Azure AD group.
Why it's wrong here
Compliance policies are assigned to groups, but if they were receiving them before, group membership is likely fine.
- ✗
Re-enroll the devices in Intune.
Why it's wrong here
Re-enrollment is unnecessary; the devices are already enrolled and active.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Compliance
Compliance is the process of ensuring that an organization follows laws, regulations, standards, and internal policies that apply to its operations and data handling.
Key term
General Data Protection Regulation
A European Union law that gives individuals control over their personal data and sets strict rules for how organizations collect, store, and process that data.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.