The answer is to verify that the compliance policy is assigned to the correct Windows version. This is the first step because after a Windows update, the OS version targeted by the policy may no longer match the new build running on the devices, causing the policy to stop applying even though the device remains enrolled and active in Intune. On the MD-102 exam, this scenario tests your understanding that compliance policies are version-aware and must be updated to reflect new OS releases; a common trap is to assume the issue is connectivity or enrollment when the real culprit is a version mismatch in the policy assignment. Remember the memory tip: “Version first, not enrollment thirst”—always check the targeted OS version before diving into deeper troubleshooting.
MD-102 Manage and maintain devices Practice Question
This MD-102 practice question tests your understanding of manage and maintain devices. Examine the command output carefully: the correct answer depends on what the output actually shows, not on general recall alone. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Your organization uses Microsoft Intune to manage Windows 10 devices. Users report that after a recent update, some devices are no longer receiving compliance policies. You verify that the devices are enrolled and show as active in Intune. What should you check first?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "first"
Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify that the compliance policy is assigned to the correct Windows version.
Option B is correct because the compliance policy may not have been updated to target the new Windows version after the update. Option A is wrong because connectivity issues would affect all policies, not just compliance. Option C is wrong because if the device is enrolled and active, the enrollment record is intact. Option D is wrong because compliance policies are not tied to user group membership in this scenario.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
Verify that the compliance policy is assigned to the correct Windows version.
Why this is correct
The update may have changed the OS version, and the policy might not target that version.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Check if the devices can connect to the Intune service.
Why it's wrong here
If connectivity were the issue, other management actions would also fail.
✗
Ensure the users are members of the correct Azure AD group.
Why it's wrong here
Compliance policies are assigned to groups, but if they were receiving them before, group membership is likely fine.
✗
Re-enroll the devices in Intune.
Why it's wrong here
Re-enrollment is unnecessary; the devices are already enrolled and active.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Verify that the compliance policy is assigned to the correct Windows version. — Option B is correct because the compliance policy may not have been updated to target the new Windows version after the update. Option A is wrong because connectivity issues would affect all policies, not just compliance. Option C is wrong because if the device is enrolled and active, the enrollment record is intact. Option D is wrong because compliance policies are not tied to user group membership in this scenario.
What should I do if I get this MD-102 question wrong?
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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