The correct answer is to use the remote lock action in Intune and provide a custom message. This works because the remote lock feature leverages the Apple MDM protocol to send a lock command directly to the lost iOS device, allowing an IT admin to secure it instantly while embedding a custom message—such as a contact number or return instructions—on the lock screen. On the MD-102 exam, this scenario tests your understanding of Intune’s device actions versus compliance policies; a common trap is confusing remote lock with a compliance policy that only triggers a lock when a device is noncompliant, which does not allow for a custom message. Remember that remote lock is a manual, on-demand action, not an automated policy. A helpful memory tip: think “Lock and Talk”—the lock secures the device, and the custom message lets the finder talk back to you.
MD-102 Prepare infrastructure for devices Practice Question
This MD-102 practice question tests your understanding of prepare infrastructure for devices. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Your organization uses Microsoft Intune to manage iOS/iPadOS devices. You need to ensure that when a device is lost or stolen, the IT admin can remotely lock the device and display a custom message on the lock screen. What should you configure?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the remote lock action in Intune and provide a custom message.
The remote lock action in Microsoft Intune allows IT admins to lock a lost or stolen iOS/iPadOS device and display a custom message on the lock screen. This action uses the Apple MDM protocol to send a lock command with an optional message, ensuring the device is secured and a contact number or instructions are visible. Option D directly fulfills the requirement without relying on third-party services or compliance policies.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Enable lost mode on the device via Apple Business Manager.
Why it's wrong here
Lost mode requires supervised devices and Apple Business Manager integration.
✗
Configure a device compliance policy to wipe the device on non-compliance.
Why it's wrong here
Wipe erases data, not just lock with a message.
✗
Initiate a remote assistance session to lock the device.
Why it's wrong here
Remote assistance is for troubleshooting, not locking.
✓
Use the remote lock action in Intune and provide a custom message.
Why this is correct
Remote lock allows locking and displaying a message.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates confuse Apple Business Manager's enrollment capabilities with Intune's remote management actions, or they assume a compliance policy can be used for immediate lock scenarios, when in fact only the remote lock action supports a custom lock screen message.
Detailed technical explanation
How to think about this question
The remote lock action in Intune leverages the Apple MDM protocol's 'DeviceLock' command, which can include a 'Message' and 'PhoneNumber' payload to display on the lock screen. This command is sent via the Apple Push Notification service (APNs) to the device, ensuring near-instant delivery. In a real-world scenario, an admin can combine this with a selective wipe to protect corporate data while leaving personal data intact, but the lock action alone secures the device immediately.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Prepare infrastructure for devices — This question tests Prepare infrastructure for devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Use the remote lock action in Intune and provide a custom message. — The remote lock action in Microsoft Intune allows IT admins to lock a lost or stolen iOS/iPadOS device and display a custom message on the lock screen. This action uses the Apple MDM protocol to send a lock command with an optional message, ensuring the device is secured and a contact number or instructions are visible. Option D directly fulfills the requirement without relying on third-party services or compliance policies.
What should I do if I get this MD-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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