MD-102 Prepare infrastructure for devices Practice Question
Your organization uses Microsoft Intune to manage iOS/iPadOS devices. You need to ensure that when a device is lost or stolen, the IT admin can remotely lock the device and display a custom message on the lock screen. What should you configure?
⚠ Common exam trap
It's easy for candidates to confuse Apple Business Manager's enrollment capabilities with Intune's remote management actions, or they assume a compliance policy can be used for immediate lock scenarios, when in fact only the remote lock action supports a custom lock screen message.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the remote lock action in Intune and provide a custom message.
The remote lock action in Microsoft Intune allows IT admins to lock a lost or stolen iOS/iPadOS device and display a custom message on the lock screen. This action uses the Apple MDM protocol to send a lock command with an optional message, ensuring the device is secured and a contact number or instructions are visible. Option D directly fulfills the requirement without relying on third-party services or compliance policies.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable lost mode on the device via Apple Business Manager.
Why it's wrong here
Lost mode requires supervised devices and Apple Business Manager integration.
- ✗
Configure a device compliance policy to wipe the device on non-compliance.
Why it's wrong here
Wipe erases data, not just lock with a message.
- ✗
Initiate a remote assistance session to lock the device.
Why it's wrong here
Remote assistance is for troubleshooting, not locking.
- ✓
Use the remote lock action in Intune and provide a custom message.
Why this is correct
Remote lock allows locking and displaying a message.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
MDM
MDM stands for Mobile Device Management, a technology that allows IT administrators to securely manage, monitor, and enforce policies on mobile devices like smartphones and tablets from a central console.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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