MD-102 Manage and maintain devices Practice Question
Your organization uses Microsoft Intune to manage devices. You need to collect diagnostic logs from a remote Windows device without user interaction. Which THREE methods can you use?
⚠ Common exam trap
Test-takers frequently confuse Device configuration profiles (which manage settings) with diagnostic collection actions, or assume that SaRA can be triggered remotely via Intune, when in fact it requires local user initiation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
MDM diagnostic log collection policy
The MDM diagnostic log collection policy is a built-in Intune feature that allows administrators to configure and trigger the collection of device diagnostic logs from Windows devices remotely without any user interaction. This policy leverages the Windows MDM protocol to gather logs such as event viewer logs, registry keys, and network traces, and uploads them to an Azure storage container for analysis.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
MDM diagnostic log collection policy
Why this is correct
Policy can trigger log upload to Intune.
- ✗
Device configuration profile
Why it's wrong here
Configures settings but does not collect logs.
- ✓
Device diagnostics (Intune device action)
Why this is correct
Collects diagnostic logs remotely without user interaction.
- ✗
Microsoft Support and Recovery Assistant
Why it's wrong here
Requires user interaction to run.
- ✓
Remote Windows PowerShell session
Why this is correct
Can collect logs remotely if WinRM is configured.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.