Quick Answer
The answer is that the app is not supported on the device's Android version. This is the most likely cause because Intune checks both device compliance and app compatibility before delivering required apps; a compliant device will still fail to receive an app if the app’s minimum OS requirements exceed the device’s current Android version. On the MD-102 exam, this scenario tests your understanding of the distinction between device-level compliance and app-level compatibility—a common trap is assuming a green compliance status guarantees app delivery, but Intune’s app assignment logic also validates the target platform version. To fix an Android app not compatible in Intune, always verify the app’s supported OS range in the Intune admin center before troubleshooting enrollment or compliance. Memory tip: “Compliant device, missing app? Check the app’s Android version cap.”
This MD-102 practice question tests your understanding of manage and maintain devices. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Your organization uses Microsoft Intune for device management. A user reports that their Android device is not receiving a required app that is assigned as 'Required' for all users. The device shows as 'Compliant' in Intune. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
The device is marked non-compliant.
Why wrong: The device shows as compliant.
The user has not installed the Company Portal app.
Why wrong: Company Portal is not needed for required apps on managed devices.
The device is not enrolled in Intune.
Why wrong: The device shows in Intune, so it is enrolled.
The app is not supported on the device's Android version.
App incompatibility is a common reason for required apps not installing.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
The app is not supported on the device's Android version.
If the device is compliant but not receiving the app, the app might not be compatible with the device's Android version. Option A is incorrect because the device is enrolled if it shows in Intune. Option B is incorrect because compliance is green. Option D is incorrect because company portal enrollment is not required for managed devices with required apps.
Key principle: NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
The device is marked non-compliant.
Why it's wrong here
The device shows as compliant.
The user has not installed the Company Portal app.
Why it's wrong here
Company Portal is not needed for required apps on managed devices.
The device is not enrolled in Intune.
Why it's wrong here
The device shows in Intune, so it is enrolled.
The app is not supported on the device's Android version.
Why this is correct
App incompatibility is a common reason for required apps not installing.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Static NAT maps one inside address to one outside address.
Common exam traps
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Trap categories for this question
Command / output trap
The device shows as compliant.
Detailed technical explanation
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
Key takeaway
NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Review the four NAT address types (inside local, inside global, outside local, outside global), PAT port overload, and static vs dynamic NAT use cases. Then practise related MD-102 NAT questions on configuration and troubleshooting.
Manage and maintain devices — study guide chapter
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FAQ
Manage and maintain devices — This question tests Manage and maintain devices — Static NAT maps one inside address to one outside address..
The correct answer is: The app is not supported on the device's Android version. — If the device is compliant but not receiving the app, the app might not be compatible with the device's Android version. Option A is incorrect because the device is enrolled if it shows in Intune. Option B is incorrect because compliance is green. Option D is incorrect because company portal enrollment is not required for managed devices with required apps.
Review the four NAT address types (inside local, inside global, outside local, outside global), PAT port overload, and static vs dynamic NAT use cases. Then practise related MD-102 NAT questions on configuration and troubleshooting.
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Static NAT maps one inside address to one outside address.
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Last reviewed: Jun 21, 2026
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