MD-102 Manage and maintain devices Practice Question
Your organization uses Microsoft Intune for device management. A user reports that their Android device is not receiving a required app that is assigned as 'Required' for all users. The device shows as 'Compliant' in Intune. What is the most likely cause?
⚠ Common exam trap
Many exam-takers assume a compliant device will always receive required apps, overlooking that app-level OS version requirements are evaluated separately from device compliance policies.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The app is not supported on the device's Android version.
The device is compliant and enrolled, and the user has the Company Portal app (required for Android enrollment). The most likely reason the required app is not installing is that the app is not supported on the device's Android version. Intune will skip installation if the minimum OS version requirement defined in the app assignment is not met, even if the device is otherwise compliant.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is marked non-compliant.
Why it's wrong here
The device shows as compliant.
- ✗
The user has not installed the Company Portal app.
Why it's wrong here
Company Portal is not needed for required apps on managed devices.
- ✗
The device is not enrolled in Intune.
Why it's wrong here
The device shows in Intune, so it is enrolled.
- ✓
The app is not supported on the device's Android version.
Why this is correct
App incompatibility is a common reason for required apps not installing.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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