This MD-102 practice question tests your understanding of manage and maintain devices. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You manage devices with Microsoft Intune. Users report that after a recent policy change, some devices are not receiving updated policies. You verify that the devices are online and have connectivity. What should you do to force a policy refresh?
Ask users to restart their devices.
Why wrong: Restarting does not force an immediate Intune sync.
Ask users to run Windows Update.
Why wrong: Windows Update does not trigger Intune policy sync.
Adjust the MDM sync interval in Intune.
Why wrong: MDM sync interval is not configurable from Intune admin center.
In the Intune portal, select the devices and click 'Sync'.
The Sync action forces the devices to check in and apply latest policies.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
In the Intune portal, select the devices and click 'Sync'.
Option C is correct because you can remotely trigger a sync from the Intune portal. Option A is wrong because rebooting does not force a policy refresh. Option B is wrong because Windows Update is unrelated. Option D is wrong because the sync interval is client-side and not directly configurable from Intune.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Ask users to restart their devices.
Why it's wrong here
Restarting does not force an immediate Intune sync.
Ask users to run Windows Update.
Why it's wrong here
Windows Update does not trigger Intune policy sync.
Adjust the MDM sync interval in Intune.
Why it's wrong here
MDM sync interval is not configurable from Intune admin center.
In the Intune portal, select the devices and click 'Sync'.
Why this is correct
The Sync action forces the devices to check in and apply latest policies.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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FAQ
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
The correct answer is: In the Intune portal, select the devices and click 'Sync'. — Option C is correct because you can remotely trigger a sync from the Intune portal. Option A is wrong because rebooting does not force a policy refresh. Option B is wrong because Windows Update is unrelated. Option D is wrong because the sync interval is client-side and not directly configurable from Intune.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 21, 2026
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