MD-102 Manage and maintain devices Practice Question
You manage devices at Fabrikam Inc. using Microsoft Intune. You have a Windows 11 device that is not compliant because it is missing a required application. The device shows as 'Not evaluated' in Intune for the compliance policy. The user reports that the device syncs manually but still shows as non-compliant. You have verified that the device is enrolled and policy is assigned. What should you do first to resolve the issue?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
From the Intune console, select the device and run the 'Sync' action with the option 'Re-evaluate compliance policies'.
Re-evaluating the compliance policy by running a sync with the Intune management extension can trigger a fresh assessment. Creating a new compliance policy is unnecessary. Removing and re-enrolling is disruptive. Checking the user's license is not relevant to compliance evaluation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Verify that the user has a valid Microsoft 365 license.
Why it's wrong here
License does not affect compliance evaluation.
- ✗
Create a new compliance policy with the same requirements and assign it to the device.
Why it's wrong here
Creating a new policy does not force re-evaluation.
- ✓
From the Intune console, select the device and run the 'Sync' action with the option 'Re-evaluate compliance policies'.
Why this is correct
Triggers a fresh compliance evaluation.
- ✗
Remove the device from Intune and re-enroll it.
Why it's wrong here
Unnecessarily disruptive.
Visual reference
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.