MD-102 Prepare infrastructure for devices Practice Question
You are troubleshooting an Autopilot deployment where devices are not receiving the expected configuration policies after enrollment. The devices show as enrolled in Intune but are stuck in a 'pending' state for policy application. What is the most likely cause?
⚠ Common exam trap
Many exam-takers assume a device showing as 'enrolled' means all prerequisites are met, overlooking that user license assignment is a separate requirement for policy delivery in user-driven Autopilot scenarios.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The user does not have an assigned Intune license.
When a device is enrolled in Intune but stuck in a 'pending' state for policy application, the most common cause is that the user account lacks an assigned Intune license. Without a license, the user cannot synchronize policies from the Intune service, even though the device itself appears in the console. This is a prerequisite for policy delivery and is often overlooked during troubleshooting.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is not registered in Autopilot.
Why it's wrong here
If not registered, device would not enroll.
- ✓
The user does not have an assigned Intune license.
Why this is correct
Without license, policies are not applied.
- ✗
The device has a slow internet connection.
Why it's wrong here
Would affect enrollment, not policy application.
- ✗
The Autopilot profile is set to 'offline' mode.
Why it's wrong here
Offline mode still applies policies after sync.
Go deeper
Related to this question
Learn chapter
Planning Deployment and Architecture
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.