MD-102 Manage applications Practice Question
You are troubleshooting a Microsoft 365 Apps for enterprise deployment on Windows 10 devices managed by Intune. Users report that the apps are not installing, but the deployment status in Intune shows 'Success' for some devices and 'Failed' for others. On a failing device, you discover that the Office Deployment Tool (ODT) logs indicate '0x80070005 - Access denied'. What is the most likely cause?
⚠ Common exam trap
The trap here is that candidates often associate 'Access denied' with file permissions or antivirus blocking, but in the context of Intune-managed ODT deployments, the root cause is almost always the execution context (user vs. system), not a missing file permission or security software.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Office Deployment Tool is running in user context instead of system context.
The error code 0x80070005 (Access denied) in Office Deployment Tool (ODT) logs indicates a permissions issue. When Intune deploys Microsoft 365 Apps, it runs the ODT in the system context via the Intune Management Extension. If the ODT is inadvertently executed in the user context (e.g., due to a misconfigured detection script or deployment script that doesn't elevate), it lacks the necessary privileges to write to the Program Files directory or modify system registry keys, causing the access denied error.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device has insufficient disk space for the installation.
Why it's wrong here
Disk space errors show 0x80070070.
- ✗
The configuration.xml file has an invalid Channel attribute.
Why it's wrong here
XML errors cause parsing failures, not access denied.
- ✗
The device does not have internet connectivity to download Office installation files.
Why it's wrong here
Network errors show different codes like 0x80072EFD.
- ✓
The Office Deployment Tool is running in user context instead of system context.
Why this is correct
Running as user leads to access denied when writing to Program Files.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.