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MD-102 Practice Question: Designing a Windows Autopilot deployment for a…
You are designing a Windows Autopilot deployment for a global organization. Devices are purchased from multiple OEMs and shipped directly to users. Some users report that their devices do not register in Autopilot automatically. You confirm the devices have Windows 11 Pro preinstalled and meet hardware requirements. What is the most likely reason for the registration failure, and what should you do to resolve it?
⚠ Common exam trap
It's easy for candidates to assume the issue is with TPM or connectivity during OOBE, but the core problem is that the device was never registered in Autopilot by the OEM, which is a prerequisite for automatic profile assignment.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The devices are not registered in Autopilot by the OEM; collect the hardware hash using a script
The most likely reason is that the OEM did not register the devices in Windows Autopilot by uploading their hardware hashes to the Microsoft Partner Center. Without this registration, the devices will not be recognized during OOBE and will not automatically receive the Autopilot deployment profile. To resolve this, you must collect the hardware hash from each device using a PowerShell script (e.g., Get-WindowsAutopilotInfo.ps1) and manually upload it to Intune or the Partner Center.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The devices are not registered in Autopilot by the OEM; collect the hardware hash using a script
Why this is correct
Autopilot automatic registration depends on the OEM or reseller uploading the hardware hash to the tenant during manufacture. Windows 11 Pro preinstalled alone does not register a device, so the hash must be collected manually with a script and imported.
- ✗
The devices have a TPM chip that is not compliant with Autopilot requirements
Why it's wrong here
Autopilot requires TPM 2.0, and the stem confirms hardware requirements are met, so TPM cannot be the cause; OEM registration failures trace to the hardware hash not being uploaded. It tempts because TPM 2.0 is genuinely mandatory, so it is the correct answer when a device reports TPM 1.2.
- ✗
The Autopilot deployment profile is assigned to a dynamic device group that excludes these devices
Why it's wrong here
A dynamic group excluding devices would block profile assignment, not automatic Autopilot registration, which depends on the hardware hash being uploaded to the tenant. It tempts because group targeting genuinely controls profile delivery, so it is correct when devices register but receive no deployment profile.
- ✗
The devices are not connected to the internet during OOBE
Why it's wrong here
Internet connectivity is required during OOBE, but the stem describes automatic registration failing before deployment, which is a hash-upload problem, not an OOBE connectivity one. It tempts because connectivity genuinely blocks profile download, so it is correct when devices reach OOBE but cannot retrieve the deployment profile.
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Deploying Applications with Intune
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
Key term
Windows Autopilot
Windows Autopilot is a cloud-based deployment technology that automates the setup and configuration of new Windows devices, reducing the need for IT staff to manually image or touch each machine.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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