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MD-102 Practice Question: Designing a Windows Autopilot deployment for a…
You are designing a Windows Autopilot deployment for a global organization. Devices are purchased from multiple OEMs and shipped directly to users. Some users report that their devices do not register in Autopilot automatically. You confirm the devices have Windows 11 Pro preinstalled and meet hardware requirements. What is the most likely reason for the registration failure, and what should you do to resolve it?
⚠ Common exam trap
It's easy for candidates to assume the issue is with TPM or connectivity during OOBE, but the core problem is that the device was never registered in Autopilot by the OEM, which is a prerequisite for automatic profile assignment.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The devices are not registered in Autopilot by the OEM; collect the hardware hash using a script
The most likely reason is that the OEM did not register the devices in Windows Autopilot by uploading their hardware hashes to the Microsoft Partner Center. Without this registration, the devices will not be recognized during OOBE and will not automatically receive the Autopilot deployment profile. To resolve this, you must collect the hardware hash from each device using a PowerShell script (e.g., Get-WindowsAutopilotInfo.ps1) and manually upload it to Intune or the Partner Center.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The devices are not registered in Autopilot by the OEM; collect the hardware hash using a script
Why this is correct
The OEM must register the device; if not, manual hash collection is required.
- ✗
The devices have a TPM chip that is not compliant with Autopilot requirements
Why it's wrong here
TPM 2.0 is required but all modern devices have it.
- ✗
The Autopilot deployment profile is assigned to a dynamic device group that excludes these devices
Why it's wrong here
Group assignment does not affect registration.
- ✗
The devices are not connected to the internet during OOBE
Why it's wrong here
While internet is needed for Autopilot, the issue is registration.
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Introduction to Endpoint Management in Microsoft 365
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
Key term
Windows Autopilot
Windows Autopilot is a cloud-based deployment technology that automates the setup and configuration of new Windows devices, reducing the need for IT staff to manually image or touch each machine.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.