MD-102 Remote actions in Intune Practice Question
Which THREE actions can you perform on a managed device from the Microsoft Intune admin center?
⚠ Common exam trap
Candidates often assume that changing the primary user is not possible, but Intune does support this remote action. The trap is to incorrectly limit remote actions to only Restart and Sync, omitting Change primary user.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Change the primary user
The Microsoft Intune admin center supports several remote actions on managed devices. Changing the primary user (A), Restart (C), and Sync (D) are all valid remote actions. Options B (Change the enrolled user) and E (Change the device name) are not available remotely.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Change the primary user
Why this is correct
Changing the primary user reassigns device ownership in Microsoft Intune, which is a supported remote action from the admin centre. It satisfies the stem's requirement for actions performed on a managed device without requiring physical access or re-enrolment.
- ✗
Change the enrolled user
Why it's wrong here
The enrolled user (primary user) is assigned during enrolment and cannot be changed through an Intune remote device action. It is tempting because reassigning a device between users is a real administrative need, and would be correct in a question about device enrolment or Autopilot redeployment.
- ✓
Restart the device
Why this is correct
Restarting is a native remote action in the Intune admin centre, available on managed devices under Device actions. It satisfies the stem's requirement for actions performed directly from the console, unlike actions needing local user intervention. This makes it one of the three valid selections.
- ✓
Sync the device
Why this is correct
Syncing pushes pending policies and configuration profiles from Intune to the enrolled device, forcing immediate check-in rather than waiting for the scheduled cycle. This satisfies the stem's requirement for a device action available directly in the Microsoft Intune admin center, alongside remote wipe and restart.
- ✗
Change the device name
Why it's wrong here
Intune does not provide a remote action to rename a managed device; the name is set at enrolment or changed on the device itself. It is tempting because other remote actions such as restart, wipe and retire exist, and renaming would be correct in a question about what administrators can change in the device record.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
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