MD-102 Manage and maintain devices Practice Question
Which THREE actions can you perform using Microsoft Intune's remote assistance feature for Windows devices?
⚠ Common exam trap
A common mix-up: candidates confuse Intune's remote assistance with full remote control tools like TeamViewer or RDP, assuming all remote management actions (password reset, service restart) are bundled, but Microsoft deliberately limits remote assistance to view and full control only, with no administrative actions like password or service management.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
View the user's screen.
Microsoft Intune's remote assistance feature, built on Windows Remote Assistance (WRA) using the Remote Desktop Protocol (RDP) over HTTPS, allows a help desk operator to view the user's screen with the user's explicit consent. This is a core capability for troubleshooting without taking control, enabling the administrator to see what the user sees in real time.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
View the user's screen.
Why this is correct
Screen viewing is supported.
- ✗
Reset the device's password.
Why it's wrong here
Password reset is not part of remote assistance.
- ✓
Transfer files to and from the device.
Why this is correct
File transfer is supported.
- ✓
Take full control of the user's desktop.
Why this is correct
Full control is supported.
- ✗
Restart a Windows service.
Why it's wrong here
Restarting services is not a remote assistance feature.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.