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Manage and maintain devices →hardMultiple ChoiceObjective-mapped

Quick Answer

The answer is that the device is noncompliant because it has not synced recently, as indicated by the lastSyncDateTime in the JSON being far older than the current time. Intune compliance policies include a “Device check-in frequency” rule that requires managed devices to sync within a configurable grace period—by default, 30 days for noncompliant devices, but administrators often set a much shorter interval. When a device misses this check-in window, Intune automatically marks it noncompliant, even if all other policy settings are satisfied. On the MD-102 exam, this scenario tests your understanding of how sync timing directly impacts compliance state, and a common trap is to overlook the lastSyncDateTime field in Graph API output, focusing instead on unrelated configuration values. Remember the memory tip: “Sync or sink”—if the device hasn’t checked in recently, its compliance status will sink to noncompliant.

MD-102 Manage and maintain devices Practice Question

This MD-102 practice question tests your understanding of manage and maintain devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.

Exhibit

{
  "@odata.context": "https://graph.microsoft.com/v1.0/$metadata#deviceManagement/managedDevices/$entity",
  "id": "12345678-1234-1234-1234-123456789012",
  "deviceName": "DESKTOP-ABC123",
  "operatingSystem": "Windows",
  "osVersion": "10.0.22621.1",
  "managementState": "managed",
  "complianceState": "noncompliant",
  "lastSyncDateTime": "2025-03-15T10:00:00Z",
  "enrolledDateTime": "2025-01-01T08:00:00Z",
  "ownerType": "company",
  "userDisplayName": "John Doe"
}

Refer to the exhibit. The exhibit shows a JSON representation of a managed device from Microsoft Graph API. The device shows as noncompliant. Which of the following is the most likely reason for the noncompliant status?

Clue words in this question

Noticing these words before you look at the options changes how you read each choice.

  • Clue: "most likely"

    Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.

Question 1hardmultiple choice
Full question →

Exhibit

{
  "@odata.context": "https://graph.microsoft.com/v1.0/$metadata#deviceManagement/managedDevices/$entity",
  "id": "12345678-1234-1234-1234-123456789012",
  "deviceName": "DESKTOP-ABC123",
  "operatingSystem": "Windows",
  "osVersion": "10.0.22621.1",
  "managementState": "managed",
  "complianceState": "noncompliant",
  "lastSyncDateTime": "2025-03-15T10:00:00Z",
  "enrolledDateTime": "2025-01-01T08:00:00Z",
  "ownerType": "company",
  "userDisplayName": "John Doe"
}

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

The device has not synced recently; the compliance policy may require a more recent check-in.

The JSON shows the device's lastSyncDateTime is significantly older than the current time, and the complianceState is 'noncompliant'. Microsoft Intune compliance policies require devices to check in within a configurable grace period (default 30 days for noncompliant devices, but policies can enforce a shorter interval). If the device hasn't synced recently, it fails the 'Device check-in frequency' compliance rule, marking it noncompliant. Option A correctly identifies this as the most likely cause.

Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✓

    The device has not synced recently; the compliance policy may require a more recent check-in.

    Why this is correct

    Compliance policies often require devices to sync within a certain period; the last sync is March 15, which may be older than the policy threshold.

    Clue confirmation

    The clue word "most likely" in the question point toward this answer.

    Related concept

    Read the scenario before looking for a memorised answer.

  • ✗

    The device is company-owned, which is noncompliant by default.

    Why it's wrong here

    Ownership type does not affect compliance status directly.

  • ✗

    The device is a userless device and cannot be compliant.

    Why it's wrong here

    The device has a user display name, so it is not userless.

  • ✗

    The device's operating system version is not supported.

    Why it's wrong here

    The OS version 10.0.22621.1 corresponds to Windows 11 22H2, which is supported.

Common exam traps

Common exam trap: answer the scenario, not the keyword

The trap here is that candidates often assume noncompliance is due to an unsupported OS version or ownership type, but the JSON explicitly shows a supported OS and no ownership-based policy, while the stale lastSyncDateTime is the clear indicator of a check-in failure.

Detailed technical explanation

How to think about this question

Intune compliance policies evaluate the 'Last check-in' condition by comparing the device's lastSyncDateTime against the policy's 'Days until device is marked as noncompliant' setting (default 30 days). If the device hasn't synced within that window, it transitions to noncompliant. The device must perform a successful MDM sync (via the Intune management endpoint) to reset this timer. In practice, devices that are offline, powered off, or have connectivity issues often hit this condition, making it a common root cause for unexpected noncompliance.

KKey Concepts to Remember

  • Read the scenario before looking for a memorised answer.
  • Find the constraint that changes the correct option.
  • Eliminate answers that are true in general but not in this case.

TExam Day Tips

  • Watch for words such as best, first, most likely and least administrative effort.
  • Review why wrong options are wrong, not only why the correct option is correct.

Key takeaway

Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Real-world example

How this comes up in practice

A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.

What to study next

Got this wrong? Here's your next step.

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

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FAQ

Questions learners often ask

What does this MD-102 question test?

Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..

What is the correct answer to this question?

The correct answer is: The device has not synced recently; the compliance policy may require a more recent check-in. — The JSON shows the device's lastSyncDateTime is significantly older than the current time, and the complianceState is 'noncompliant'. Microsoft Intune compliance policies require devices to check in within a configurable grace period (default 30 days for noncompliant devices, but policies can enforce a shorter interval). If the device hasn't synced recently, it fails the 'Device check-in frequency' compliance rule, marking it noncompliant. Option A correctly identifies this as the most likely cause.

What should I do if I get this MD-102 question wrong?

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

Are there clue words in this question I should notice?

Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.

What is the key concept behind this question?

Read the scenario before looking for a memorised answer.

About these practice questions

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Same concept, more angles

2 more ways this is tested on MD-102

These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.

Variation 1. You are troubleshooting a Windows 10 device that is not receiving Intune policies. The device is enrolled and shows as 'Active' in the Intune admin center. You run the Get-MgDeviceManagementManagedDevice cmdlet and the device's managementAgent is 'mdm'. Which of the following is the most likely cause of the issue?

hard
  • A.The device is co-managed and the workload is set to Configuration Manager.
  • B.The device's enrollment certificate has expired.
  • ✓ C.The device's last sync time is more than 24 hours ago.
  • D.The device is retired from Intune.

Why C: Option C is correct because the device's last sync time being more than 24 hours ago indicates that the device has not checked in with Intune within the required interval. Intune policies are delivered during a sync cycle, and if the device hasn't synced recently, it will not receive new or updated policies. The managementAgent being 'mdm' confirms the device is MDM-managed, so the sync interval is critical for policy delivery.

Variation 2. Refer to the exhibit. The JSON shows a device queried from Microsoft Graph. The device shows as compliant, but the user reports that they are unable to access corporate resources. The conditional access policy requires device compliance. What is a likely reason for the access issue?

hard
  • ✓ A.The device has not synced recently, so the compliance state may be outdated.
  • B.The device compliance state is actually non-compliant.
  • C.The device is managed by MAM instead of MDM.
  • D.The device enrollment date is too recent.

Why A: The lastSyncDateTime is 2025-12-01 at 10:30, but the current time might be later (e.g., 12:00). If the device has not synced recently, the compliance state might be stale. Conditional access may require a recent sync. Option A is incorrect because compliance is compliant. Option B is incorrect because management agent is MDM, not MAM. Option D is incorrect because enrolledDateTime is not relevant.

Last reviewed: Jun 24, 2026

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