MD-102 Manage applications Practice Question
Northwind Traders is a retail company with 500 employees. They use Microsoft Intune to manage iOS devices. The company has a custom iOS app for inventory management that they need to deploy to all store managers. The app is signed with an enterprise certificate. The administrator uploads the .ipa file to Intune and assigns it as 'Required' to a device group containing the store managers' devices. After 48 hours, several managers report that the app is not installed on their devices. The administrator checks the Intune console and sees that the app status for those devices is 'Pending install'. What should the administrator do first to resolve the issue?
⚠ Common exam trap
Watch out — candidates often assume the issue is with the app package or assignment, rather than recognizing that iOS's enterprise app trust model requires the root certificate to be explicitly deployed to devices before installation can occur.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Deploy a certificate profile that installs the enterprise root certificate to the affected devices.
The 'Pending install' status for an enterprise-signed iOS app typically indicates that the device does not trust the enterprise certificate used to sign the app. Deploying a certificate profile that installs the enterprise root certificate on the affected devices establishes trust, allowing the app to install successfully. Without this trust, iOS blocks the installation of any enterprise-signed app, even when assigned as 'Required' via Intune.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Deploy a certificate profile that installs the enterprise root certificate to the affected devices.
Why this is correct
The devices need to trust the enterprise certificate.
- ✗
Create an app protection policy and assign it to the devices.
Why it's wrong here
App protection policies do not affect installation.
- ✗
Instruct the users to install the app manually from the Company Portal app.
Why it's wrong here
Required apps install automatically; manual installation is not needed.
- ✗
Re-upload the .ipa file to Intune with a different version number.
Why it's wrong here
The file was uploaded correctly; the issue is not versioning.
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Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.