MD-102 Manage and maintain devices Practice Question
A user's Windows 11 device is not receiving the Company Portal app after enrollment. The device is enrolled in Microsoft Intune. What is the most likely cause?
⚠ Common exam trap
Many exam-takers assume compliance policies or licensing are the root cause for missing apps, but the question explicitly states the device is enrolled, which already confirms a valid license and a successful initial connection, making internet connectivity the most logical remaining factor.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device is not connected to the internet.
The Company Portal app is delivered to enrolled devices via Intune, but the initial download and installation require an active internet connection to reach Microsoft's cloud services. If the device is not connected to the internet, the enrollment process may complete locally, but the Company Portal app will not be pushed or installed until connectivity is restored. This is the most likely cause because the question states the device is already enrolled, ruling out licensing or compliance issues that would prevent enrollment itself.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is not compliant with security policies.
Why it's wrong here
Non-compliance does not block Company Portal installation.
- ✗
The device is running Windows 10 instead of Windows 11.
Why it's wrong here
Company Portal is available on both versions.
- ✓
The device is not connected to the internet.
Why this is correct
Company Portal download requires internet connectivity.
- ✗
The user does not have an Intune license.
Why it's wrong here
If the device is enrolled, the user has a license.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Company Portal
Company Portal is a Microsoft app that gives employees a secure, self-service way to enroll devices, access company apps, and manage work resources from any device.
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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