MD-102 Manage and maintain devices Practice Question
A user's iOS device is enrolled in Microsoft Intune. The user reports that they cannot install the Company Portal app from the App Store. What is the most likely reason?
⚠ Common exam trap
Many exam-takers assume the Company Portal app must be pre-installed or that device supervision is required for app installation, but Intune can deploy the Company Portal to unsupervised devices, and the issue is specifically a policy blocking the App Store.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The App Store is disabled by a device restriction policy.
A device restriction policy in Microsoft Intune can block access to the App Store on iOS devices. When the App Store is disabled via a configuration profile, users cannot install or update any apps from the App Store, including the Company Portal app. This is a common policy setting used by organizations to control app installation sources.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The user does not have an Apple ID.
Why it's wrong here
An Apple ID is required to download anything from the App Store, so its absence would block the download. However, the stem gives no indication of this, and the scenario concerns an already-enrolled device where the Company Portal is typically pushed via VPP rather than manually downloaded by the user.
- ✓
The App Store is disabled by a device restriction policy.
Why this is correct
A device restriction policy blocking the App Store prevents all App Store installs, including Company Portal, which iOS requires to be installed from the App Store. This directly explains the reported failure, since the restriction removes the only permitted installation channel for that app on the enrolled device.
- ✗
The device is not enrolled in Intune.
Why it's wrong here
Enrolment is already stated in the stem, so this contradicts the premise rather than explaining the failure. It is tempting because unenrolled devices genuinely cannot obtain a Company Portal licence assignment, but the App Store download itself is unrestricted; enrolment is what triggers the app's configuration, not its availability.
- ✗
The device is not supervised.
Why it's wrong here
Supervision governs device-level restrictions such as activation lock bypass and silent app installation, not App Store access. It is tempting because supervised devices receive Company Portal automatically, but an unsupervised enrolled device can still download it manually, so supervision status does not explain the reported failure.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Configuration profile
A configuration profile is a set of settings and policies that can be applied remotely to devices to enforce security, compliance, and customization rules.
Key term
Company Portal
Company Portal is a Microsoft app that gives employees a secure, self-service way to enroll devices, access company apps, and manage work resources from any device.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.