MD-102 Manage and maintain devices Practice Question
A user's iOS device is enrolled in Microsoft Intune. The user reports that they cannot install the Company Portal app from the App Store. What is the most likely reason?
⚠ Common exam trap
Many exam-takers assume the Company Portal app must be pre-installed or that device supervision is required for app installation, but Intune can deploy the Company Portal to unsupervised devices, and the issue is specifically a policy blocking the App Store.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The App Store is disabled by a device restriction policy.
A device restriction policy in Microsoft Intune can block access to the App Store on iOS devices. When the App Store is disabled via a configuration profile, users cannot install or update any apps from the App Store, including the Company Portal app. This is a common policy setting used by organizations to control app installation sources.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The user does not have an Apple ID.
Why it's wrong here
Even without an Apple ID, the App Store can be accessed to install free apps.
- ✓
The App Store is disabled by a device restriction policy.
Why this is correct
A device restriction policy can block the App Store.
- ✗
The device is not enrolled in Intune.
Why it's wrong here
The device is enrolled.
- ✗
The device is not supervised.
Why it's wrong here
Supervision is not required for Company Portal installation.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Company Portal
Company Portal is a Microsoft app that gives employees a secure, self-service way to enroll devices, access company apps, and manage work resources from any device.
About these practice questions
This MD-102 question is part of Courseiva's 942-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.