MD-102 Manage and maintain devices Practice Question
A user reports that their Windows 11 device is not receiving Microsoft 365 Apps updates from Intune. You verify the device is enrolled and compliant. The device has a Microsoft 365 Apps update policy assigned. What is the most likely cause?
⚠ Common exam trap
It's easy for candidates to assume the update channel must be configured (Option A) or that internet connectivity is the issue (Option C), but Intune policies have default channels and the device is already compliant, so the real culprit is the device's power state preventing the update check from running.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device is in a low-power state and not checking in for updates
The most likely cause is that the device is in a low-power state (e.g., sleep or hibernation) and not checking in for updates. Intune relies on the Microsoft 365 Apps update service, which uses a scheduled task that runs only when the device is awake and connected. If the device is in a low-power state, it cannot execute the update check, even though it is enrolled and compliant.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The Microsoft 365 Apps update channel is not configured in the policy
Why it's wrong here
The policy is already assigned.
- ✓
The device is in a low-power state and not checking in for updates
Why this is correct
If the device is in a low-power state, update policies may not apply until it is active.
- ✗
The device is not connected to the internet
Why it's wrong here
Network connectivity issues would typically affect other policies too.
- ✗
The device has an older version of Office installed that does not support Intune management
Why it's wrong here
Outdated apps would not prevent updates.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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