MD-102 Prepare infrastructure for devices Practice Question
A user reports that their Windows 11 device is not receiving configuration policies from Intune. The device shows as 'Enrolled' in the Intune console but last check-in was three days ago. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device is powered off or not connected to the internet
If the device is powered off or not connected to the internet, it cannot check in with Intune to receive new policies. Option A is wrong because an Intune service outage would affect multiple devices, not just one. Option C is wrong because conflicting policies would not prevent check-in; the device would still check in and report conflicts. Option D is wrong because an expired enrollment certificate would prevent enrollment or cause immediate issues, not just a delayed check-in after three days.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The Intune service is experiencing an outage
Why it's wrong here
A service outage would affect all enrolled devices, not one, and Microsoft publishes service health advisories for such events. Outage troubleshooting is the right path when many devices across tenants stop checking in simultaneously, which the single-device symptom here contradicts.
- ✓
The device is powered off or not connected to the internet
Why this is correct
Intune policies only reach a device when it checks in over the internet. A three-day-old check-in with the device still showing as Enrolled points to the device being powered off or offline, so it cannot contact the Intune service to receive configuration.
- ✗
The device has conflicting policies from another MDM
Why it's wrong here
Conflicting policies from another MDM cause settings to be overridden or unenforced, yet the device would still check in and report policy conflicts. This fits scenarios where a device is co-managed or dual-enrolled and settings do not apply, not one that has stopped contacting the service entirely.
- ✗
The device's enrollment certificate has expired
Why it's wrong here
An expired enrollment certificate blocks new check-ins, but Intune typically surfaces this as a specific certificate or MDM error, not a silent three-day gap. Certificate renewal matters when a device fails to re-enrol or shows an authentication failure, which the stem does not describe.
Go deeper
Related to this question
Learn chapter
Managing Device Configuration Profiles
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
About these practice questions
This MD-102 question is part of Courseiva's 556-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.