MD-102 Prepare infrastructure for devices Practice Question
A user reports that their Windows 11 device is not receiving configuration policies from Intune. The device shows as 'Enrolled' in the Intune console but last check-in was three days ago. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device is powered off or not connected to the internet
If the device is powered off or not connected to the internet, it cannot check in with Intune to receive new policies. Option A is wrong because an Intune service outage would affect multiple devices, not just one. Option C is wrong because conflicting policies would not prevent check-in; the device would still check in and report conflicts. Option D is wrong because an expired enrollment certificate would prevent enrollment or cause immediate issues, not just a delayed check-in after three days.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The Intune service is experiencing an outage
Why it's wrong here
Would affect multiple devices.
- ✓
The device is powered off or not connected to the internet
Why this is correct
Prevents MDM check-in.
- ✗
The device has conflicting policies from another MDM
Why it's wrong here
Would cause policy application issues, not check-in.
- ✗
The device's enrollment certificate has expired
Why it's wrong here
Would cause enrollment issues, not check-in.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.