MD-102 Protect devices Practice Question
A user reports that their Windows 11 device cannot access corporate resources after a recent update. The device is enrolled in Intune. You check the device compliance status and find it is marked as non-compliant. Which two actions should you take?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Request the user to run the 'Sync' action from the Company Portal
The correct actions are B and D. When a device is marked non-compliant after an update, the user can trigger a manual sync from the Company Portal (option B) to force a compliance check and policy refresh. Additionally, an administrator can run an on-demand compliance check from the Intune console (option D) to immediately re-evaluate the device's status. Option A (Retire) would remove the device from management, and option C (Reset) would wipe the device, both of which are overly drastic for this scenario.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Perform a 'Retire' action on the device
Why it's wrong here
Retire removes the device from management and is too aggressive.
- ✓
Request the user to run the 'Sync' action from the Company Portal
Why this is correct
Sync applies pending policies and updates compliance status.
- ✗
Use the 'Reset' action to re-enroll the device
Why it's wrong here
Reset applies to Windows devices and can help, but it is not the first step.
- ✓
Run a compliance check from the Intune console
Why this is correct
This forces a new compliance evaluation.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Compliance
Compliance is the process of ensuring that an organization follows laws, regulations, standards, and internal policies that apply to its operations and data handling.
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.