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MB-920 Practice Question: The Dynamics 365 Project Operations administrator…
You are the Dynamics 365 Project Operations administrator for Contoso Ltd., a consulting firm with 200 employees. The company uses Project Operations for time and expense tracking, project planning, and resource management. Recently, project managers have reported that when they attempt to assign resources to projects, the system shows 'No available resources' even though resources are free according to their calendars. Resource managers confirm that resources are not booked on other projects. The system uses the 'Centralized Resource Management' approach. Resources are organized by skill and role. The booking method is 'Full Capacity' with a working day of 8 hours. You suspect an issue with resource scheduling parameters. After reviewing the setup, you find that the 'Resource Scheduling' parameter 'Consider Resource Capacity' is set to 'Yes', and the 'Working Hours' template is correct. What should you check next to resolve the issue?
⚠ Common exam trap
The trap here is that candidates often jump to checking skill mappings or approval workflows when the error message is about availability, but the root cause is typically a calendar publishing issue that directly affects capacity calculation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure that resource calendars are published and reflect current availability.
The 'Consider Resource Capacity' parameter and working hours template are already verified as correct. The next logical step is to ensure that resource calendars are published and reflect current availability. In Dynamics 365 Project Operations, even if a resource has free time on their calendar, the system will not consider that capacity for assignment unless the calendar is published and synchronized with the scheduling engine. Unpublished or outdated calendars can cause the 'No available resources' error despite apparent free time.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Review the 'Resource Smoothing' configuration in the project schedule.
Why it's wrong here
Resource smoothing is for leveling overallocations, not for basic availability checks.
- ✓
Ensure that resource calendars are published and reflect current availability.
Why this is correct
Calendars must be published for the system to calculate capacity correctly.
- ✗
Check the delegation and approval settings for resource requests.
Why it's wrong here
Delegation and approval do not affect availability calculation.
- ✗
Verify that the resource skills are correctly mapped to project requirements.
Why it's wrong here
Skills affect matching but not the 'No available resources' message; the system would still show resources with matching skills if they are free.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.