This MB-920 practice question tests your understanding of describe the core capabilities of the finance and operations apps. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which TWO modules are part of Dynamics 365 Finance and Operations core capabilities? (Choose two.)
Customer service
Why wrong: Customer service is not part of Finance and Operations.
Human resources
Why wrong: Human resources is a separate application.
Marketing
Why wrong: Marketing is a separate application.
Accounts payable
Accounts payable is a core module.
General ledger
General ledger is a core financial module.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Accounts payable
Accounts payable is a core module within Dynamics 365 Finance and Operations that manages vendor invoices, payments, and expense reporting. It is tightly integrated with the General ledger to ensure accurate financial postings and compliance with accounting standards.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Customer service
Why it's wrong here
Customer service is not part of Finance and Operations.
Human resources
Why it's wrong here
Human resources is a separate application.
Marketing
Why it's wrong here
Marketing is a separate application.
Accounts payable
Why this is correct
Accounts payable is a core module.
Related concept
Read the scenario before looking for a memorised answer.
General ledger
Why this is correct
General ledger is a core financial module.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
The trap here is that candidates often confuse modules that are part of the broader Dynamics 365 ecosystem (like Customer service or Marketing) with those that are specifically core to the Finance and Operations app, which focuses on financial and operational processes.
Detailed technical explanation
The General ledger module serves as the central repository for all financial data, supporting chart of accounts, fiscal periods, and currency management. Accounts payable leverages vendor posting profiles and payment schedules to automate invoice matching and payment runs, with all transactions posting directly to the General ledger for real-time financial reporting.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
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FAQ
Describe the core capabilities of the finance and operations apps — This question tests Describe the core capabilities of the finance and operations apps — Read the scenario before looking for a memorised answer..
The correct answer is: Accounts payable — Accounts payable is a core module within Dynamics 365 Finance and Operations that manages vendor invoices, payments, and expense reporting. It is tightly integrated with the General ledger to ensure accurate financial postings and compliance with accounting standards.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
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