Match each Dynamics 365 Commerce feature to its purpose.
Drag a concept onto its matching description — or click a concept then click the description.
Unified customer experience across channels
Handle orders via phone or email
Reward repeat customers
AI-driven suggestions to increase sales
In-store transaction processing
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Channel: A point of interaction between the retailer and the customer (e.g., online, physical store)
The correct matches are: Channel (point of interaction), Product Catalog (collection of products), Order Fulfillment (picking/packing/shipping). Common confusions involve swapping definitions of Channel with Order Fulfillment, Product Catalog with Pricing Engine, and so on.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Channel: A point of interaction between the retailer and the customer (e.g., online, physical store)
Why this is correct
Channel is correctly defined as the point of interaction, such as online or physical store.
Product Catalog: A collection of products and their attributes available for sale
Why this is correct
Product Catalog is correctly defined as the collection of products and attributes for sale.
Order Fulfillment: The process of picking, packing, and shipping customer orders
Why this is correct
Order Fulfillment is correctly defined as the process of picking, packing, and shipping.
Channel: The process of picking, packing, and shipping customer orders
Why it's wrong here
Incorrect — this describes Order Fulfillment, not Channel.
Product Catalog: Determines prices based on pricing rules and promotions
Why it's wrong here
Incorrect — this describes the Pricing Engine, not Product Catalog.
Pricing Engine: A collection of products and their attributes suitable for sale
Why it's wrong here
Incorrect — this describes Product Catalog, not Pricing Engine.
Go deeper
About these practice questions
Courseiva writes every MB-920 question from scratch — 930 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.