This MB-920 practice question tests your understanding of describe the core capabilities of the finance and operations apps. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company uses Dynamics 365 Supply Chain Management with advanced warehouse management. They notice that during wave processing, pick work is not being created for some sales orders. What should they check first?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "first"
Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Wave template and its criteria
Wave templates define filters for which orders are processed.
Release to warehouse status
Why wrong: Release to warehouse is separate from wave processing.
Reservation hierarchy
Why wrong: Reservation hierarchy is for allocation, not wave inclusion.
Inventory status of the items
Why wrong: Inventory status affects availability, but wave template criteria are more likely.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Wave template and its criteria
Wave templates define the criteria and actions for processing waves, including the creation of pick work. If pick work is not being generated for certain sales orders, the wave template's query filters (e.g., shipping method, warehouse, or item criteria) may be excluding those orders. Checking the wave template and its criteria is the first logical step because it directly controls which orders are processed and how work is created.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Wave template and its criteria
Why this is correct
Wave templates define filters for which orders are processed.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
Release to warehouse status
Why it's wrong here
Release to warehouse is separate from wave processing.
Reservation hierarchy
Why it's wrong here
Reservation hierarchy is for allocation, not wave inclusion.
Inventory status of the items
Why it's wrong here
Inventory status affects availability, but wave template criteria are more likely.
Common exam traps
The trap here is that candidates often jump to inventory-related issues (like status or reservations) because they seem directly tied to picking, but the question specifically points to wave processing, where the wave template's criteria are the primary filter for work creation.
Detailed technical explanation
Wave templates in Dynamics 365 Supply Chain Management consist of a query that filters source documents (e.g., sales orders) and a set of wave steps (e.g., create work, replenish). The wave template's criteria can include conditions like 'only process orders with a specific delivery mode' or 'exclude orders below a certain weight'. A common subtlety is that if the wave template's 'Wave step code' is not properly linked to a work template, pick work may not be generated even if the wave processes successfully.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
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FAQ
Describe the core capabilities of the finance and operations apps — This question tests Describe the core capabilities of the finance and operations apps — Read the scenario before looking for a memorised answer..
The correct answer is: Wave template and its criteria — Wave templates define the criteria and actions for processing waves, including the creation of pick work. If pick work is not being generated for certain sales orders, the wave template's query filters (e.g., shipping method, warehouse, or item criteria) may be excluding those orders. Checking the wave template and its criteria is the first logical step because it directly controls which orders are processed and how work is created.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
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