Describe the core capabilities of the finance and operations apps →easyMultiple ChoiceObjective-mapped
MB-920 Practice Question: Describe the core capabilities of the finance and operations apps
A company uses Dynamics 365 Supply Chain Management. They need to track the serial numbers of products sold to customers for warranty management. Which inventory configuration should they use?
⚠ Common exam trap
Candidates often confuse batch tracking (which groups items by production run or expiration date) with serial number tracking, not realizing that batch tracking cannot uniquely identify individual units for warranty purposes.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Serial number tracking
Serial number tracking is the correct inventory configuration because it allows the company to assign a unique identifier to each individual unit of a product. This enables precise tracking of which specific item was sold to which customer, which is essential for managing warranty claims, returns, and service history in Dynamics 365 Supply Chain Management.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Serial number tracking
Why this is correct
Serial number tracking enables tracking individual items.
- ✗
Batch tracking
Why it's wrong here
Batch tracking groups items, not individual serial numbers.
- ✗
Location tracking
Why it's wrong here
Location tracks warehouse positions, not serial numbers.
- ✗
Product dimensions
Why it's wrong here
Product dimensions are for configuration, size, color, not serial numbers.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-920 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-920 exam.