MB-910 Describe Dynamics 365 Sales Practice Question
Your sales process requires that all opportunities over $100,000 must be reviewed by a manager before closing. How should you enforce this?
⚠ Common exam trap
Watch out — candidates often confuse notification (Option C) with enforcement, failing to realize that only a Business Process Flow with an approval stage can actually block the closing of an opportunity until manager review is complete.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure a Business Process Flow with an approval stage
Business Process Flows (BPFs) in Dynamics 365 Sales can include approval stages that enforce mandatory review before an opportunity can be closed. By configuring a BPF with an approval step, the system can require a manager to approve the opportunity when its value exceeds $100,000, preventing closure until the approval is granted. This provides a structured, enforceable process that integrates directly with the opportunity lifecycle.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use a Queue to hold high-value opportunities
Why it's wrong here
Queues are for manual assignment, not approval.
- ✗
Use Sales Insights to flag opportunities
Why it's wrong here
Flagging does not enforce a review.
- ✗
Create a workflow that sends an email to the manager
Why it's wrong here
Email does not block the closing of the opportunity.
- ✓
Configure a Business Process Flow with an approval stage
Why this is correct
BPF can enforce mandatory fields and stages before closing.
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